About the role:
We are looking for a skilled Desktop Support Engineer to join our IT team. You will provide technical support for desktops, laptops, printers, and authorized peripherals, ensuring smooth day-to-day operations across the organization while adhering to company standards and compliance requirements.
Key Responsibilities:
Technical Support & Maintenance:
- Install, upgrade, and troubleshoot Windows 10/11, Microsoft Office, and other authorized desktop applications.
- Support and maintain printers, computer hardware, and peripheral equipment.
- Perform preventive maintenance and remedial repairs on desktops, laptops, and printers.
- Customize desktop hardware to meet user specifications and site standards.
- Ensure compliance with warranty requirements and return defective parts to inventory.
- Monitor, operate, and restore service for PCs, laptops, and terminal service clients with authorized network access.
- Escalate complex issues to Tier 3 support when beyond scope.
Operational Tasks:
- Respond to and resolve hardware and application support queries escalated from the service desk.
- Manage email accounts and distribution lists in Exchange.
- Administer user accounts and password resets in Active Directory.
- Deploy operating system configurations using standard tools and methodologies.
- Track and maintain hardware and software inventory.
- Familiarize end-users with basic hardware and software operations.
- Collaborate with vendors and IT teams to resolve technical issues and support branch builds/upgrades.
- Follow departmental procedures for fault resolution and suggest improvements to desktop standards.
- Prepare and arrange equipment for shipping/receiving.
Knowledge Development:
- Maintain a strong understanding of IT operations, applications, and business processes.
- Develop technical expertise in company systems and specialized areas.
- Stay updated on operating systems and application software to provide high-level support.
- Demonstrate knowledge of company guidelines, processes, and procedures.
Requirements:
- Diploma/Degree in Information Technology, Computer Science, or related field.
- 24 years of experience in desktop support or IT helpdesk roles.
- Strong technical knowledge of current protocols, operating systems, and standards.
- Strong troubleshooting skills for hardware and software issues.
- Hands-on experience with Windows 10/11, Microsoft Office 365, Active Directory, Exchange, and remote control tools.
- Basic networking knowledge (routers, switches, firewalls, TCP/IP).
- Familiarity with ServiceNow or similar ticketing systems & asset management tools (e.g., HPAM).
Advantageous:
- Market data systems (Bloomberg, Reuters)
- Middleware (TIBCO)
- Scripting (Perl, Shell)
- SQL and reporting tools
- FIX protocol and TCP/IP
Soft Skills
- Excellent communication and customer service skills.
- Ability to work independently and as part of a team.
- Strong organizational skills and attention to detail.
Why Join Us
- Work in a dynamic, tech-driven environment.
- Opportunities for skill development and career growth.
- Collaborative team culture with exposure to enterprise IT systems.
