INFORMATION TECHNOLOGY MANAGER

Technical / Professional Experience

Proven experience managing large IT development and production support teams (100+ FTEs) in outsourced/onshore-offshore setups.

Domain knowledge in BFSI, Retail Banking, Payments, and Wealth Management.

Experience managing delivery in multi-vendor environments.

Strong project management skills certified in project management and Agile ways of working.

Hands-on understanding of software development, testing, and cloud technologies.

Experience with fixed-price engagements, including scope, schedule, and budget management.

Familiarity with IT outsourcing models and commercial engagement frameworks.

Strong knowledge of ITIL processes and productivity improvement techniques.

Experience participating in RFPs, bid processes, and vendor transitions.

Soft Skills / Leadership

Excellent communication, negotiation, and interpersonal skills, capable of interacting with senior client stakeholders.

Ability to present reports and articulate project status in senior management forums.

Strong team player with the ability to manage multi-ethnic, multi-geography teams.

Willingness to learn new technologies and adapt to corporate environments.

Strong customer orientation, problem-solving, and decision-making skills.

Education

Bachelor's degree in Computer Science, Engineering, or a related field.

Relevant professional certifications in project management/Agile are preferred.