- Facilitate effective use of technology tools by local office employees
- Manage incidents and service requests in alignment with the ITIL framework
- Build and maintain strong working relationships with business teams
A large MNC is seeking a skilled Information Specialist to support IT projects across the APAC region. The position is responsible for providing advanced support across end-user computing environments, including desktop systems, printers, and Audio-Visual (AV) technologies in meeting spaces. The role plays a critical part in maintaining IT asset records, resolving escalated technical issues, and supporting the day-to-day operations of the workplace IT environment.
The Position
- Facilitate effective use of technology tools by local office employees to meet business needs. Identify knowledge gaps and deliver targeted training.
- Manage incidents and service requests in alignment with the ITIL framework across APAC offices.
- Build and maintain strong working relationships with business teams and local management.
- Oversee IT asset management, including inventory tracking and lifecycle maintenance.
- Provision and maintain PCs in accordance with company standards and processes.
- Collaborate with global and regional IT teams to ensure seamless integration of local systems with global infrastructure.
- Support IT infrastructure upgrades and office relocation projects.
- Maintain and update IT documentation and knowledge base content.
- Assist with data center operations, including cabling, device maintenance, and system monitoring.
- Provide support for meeting room setup and maintenance. Assist with business meetings and events.
- Manage vendor relationships and monitor performance to ensure service quality.
The Candidate
- Skilled in desktop and laptop provisioning and troubleshooting including remote end users.
- Familiar with IT Incident and Service Request management processes and tools
- Familiar with IT asset management systems and inventory tracking.
- Experience with network, server, telephony, and UPS system operations.
- Proficient in implementing and managing Telco circuits.
- Strong understanding of IT cabling and patch panel management.
- Strong understanding of Microsoft Teams and Logitech-based meeting room technologies.
- Experience with digital signage solutions, including deployment and configuration.
- Familiarity with AV systems such as QSC, Crestron, and Biamp is advantageous.
- Strong communication skills for effective collaboration with internal teams and external partners.
- Strong vendor management capabilities, including coordination, negotiation, and performance tracking.
Preferred Qualifications
- Bachelor's degree in a technical field such as computer science, computer engineering, a related field, or equivalent practical experience.
- ITIL Certified.
We regret to inform that only shortlisted canddiates will be notified.
EA Reg No: R25145981 , Low Ciao Ling
Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544
