Incident Manager (1-year Renewable Contract)
A top-tier Bank has a newly created headcount for an Incident Management PM - 1 year contract, renewable.
Your new company
A top-tier Bank has a newly created headcount for an Incident Management PM - 1 year contract, renewable. This role is based in Singapore, covering global business support
Your new role
- Ensure Incident and Problem Management processes continue to meet ITIL best practice standards, Service Level Agreements and the needs of the organization
- Prior Triaging, Banking and payments related experience supporting multiple regions is a must.
- Role is to support payments application related to regional (APAC/EMEA/AMRS) or global business
- The roles involve in managing End to End Triages with various business partners (Tech & Business) to recover the services on a timely basis. This may require the individual to do out of box thinking and go the extra mile to recover the issues in timely manner.
- Provide Periodic comms at the various stages of the triage to Senior Tech./Business Execs on a timely basis.
- Work collaboratively with other areas of the organization to continuously improve the management of IT Incidents and Problems
- Manage Problem investigations through to conclusion, ensuring that root cause is identified, documented and resolved.
- Ensure Incident and Problem Management processes continue to meet ITIL best practice standards, Service Level Agreements and the needs of the organization.
- Communicate effectively with management and stakeholder on the status and remediation of incidents
- Manage known errors and ensure that operational workarounds are fully documented
- Act as a Subject Matter Expert in Incident Management
- Close liaison with other corporate Change, Incident and Problem Management teams to adopt and define operational service levels and reporting standards and metrics
- Establish and implement effective analytical practices to provide critical MI and reports on operational performance
- Production and publication of critical management information
- Drive change success-rates and ensure improving trend in change impact
- Work to define, document and implement operational standards, policies and service levels
- Participate in meetings with Senior Management and provide appropriate input and feedback
- Record and update Risks and Issues in line with internal banking standards
- The successful candidate will need to come up to speed on a number of existing systems and processes quickly and to be able to identify gaps between their output and business requirements
- Proactively track and report on activities and actions to ensure that work is prioritized and any conflicts are forecasted
What you'll need to succeed
With at least 8 years experience, you should also have
- Bachelor's Degree in Computer Science/Information Technology or other related field,
- Project Management Training or Certification (Preferred but not mandatory)
- ITIL V3 Foundation
- Past experience in process improvement tools,
- Exposure to Risk Management standards and practices
- Understanding of software development methodologies
- Past experience in Financial Services industry (Preferred but not mandatory)
What you need to do now
If you're interested in this role, click apply now to forward an up-to-date copy of your CV to [Confidential Information]. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
EA Reg Number: R21103035
EA License Number: 07C3924 | Company Registration No: 200609504D
