Import Assistant Manager

Salary

4,000 SGD 5,000 SGD

Industry

Logistic, Trading Firm

Job Description

Our client has a global reputation in the logistics industry, providing comprehensive distribution services including air, cargo freight and regional land transportation. They are looking for an Import Assistant Manager.

【Responsibilities】
- Team Supervision: Assist in leading, coaching, and supporting the Airfreight Import Customer Service team, ensuring staff manage end-to-end import processes efficiently.
- Operational Oversight: Monitor daily import activities, including shipment documentation, coordination with carriers, customs compliance, billing, and job closure. Ensure adherence to established processes and service standards.
- Process Support & Improvement: Identify operational bottlenecks, assist in implementing process improvements, and support initiatives to enhance workflow efficiency.
- Performance Monitoring: Track team performance against SLAs and KPIs, provide feedback, and escalate issues to the Manager as needed.
- Customer Service Support: Handle complex import-related customer inquiries and serve as a point of escalation for service issues when required.
- Cross-Functional Collaboration: Coordinate with Airfreight Operations, Customs, and other departments to ensure smooth execution of import shipments.
- Policy & Procedure Compliance: Support the development and implementation of import customer service policies and ensure staff compliance with internal procedures and regulatory requirements.

Requirement

【Requirements & Preferences】

(Must)
- At least 3 years of supervisory experience in airfreight import customer service or operations
- Hands-on experience using the CargoWise system (CW1)
- Strong knowledge of airfreight import processes, documentation, and customs requirements
- Strong problem-solving and decision-making skills and and leadership capabilities with the ability to support operational improvements
- Effective communication and interpersonal skills to ensure smooth team and customer interactions
- Ability to motivate staff and maintain consistent service quality

English Level

-

Other Language

-

Benefit

【What you will receive】
- AWS
- Variable Bonus
- Annual Leave 14 days (max 21days)
- Medical Leave
- Medical Benefits

Working Hour

0900 1730

Holiday

-

Job Function