Job Description & Requirements
We are seeking an ICT Operations & Administration Executive to support ICT operations, Microsoft 365 administration, service delivery management, and user support activities.
Key Responsibilities
Manage ICT service requests, incidents, and operational support activities.
Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID, and Intune.
Support user onboarding, offboarding, access management, and endpoint provisioning.
Coordinate with vendors, and managed service providers to ensure timely service delivery.
Monitor vendor performance, review service reports, and participate in service review meetings.
Support ICT governance, cybersecurity, audit, risk management, and compliance activities.
Maintain ICT asset inventory, software licence records, and operational documentation.
Requirements
Diploma or Degree in Information Technology, Computer Science, Information Systems, or a related discipline.
Minimum 2 years of experience in IT operations, IT administration, service management, or infrastructure support.
Hands-on experience with Microsoft 365 and workplace technologies.
Familiarity with IT Service Management (ITSM) processes and tools.
Experience working with vendors and managed service providers.
Preferred Qualifications
Experience within the Singapore Government ICT environment.
Familiarity with WOG ICT processes, governance, and support models.
Experience using ITSM Portal, SGMail Administration Portal, and EUSS Portal.
Knowledge of user provisioning, access management, email administration, and workplace technology services.
Key Competencies
IT Administration
Microsoft 365 Administration
Service Request Management
Vendor Coordination
Stakeholder Management
Customer Service Excellence
Problem Solving & Analytical Skills
Attention to Detail
Governance, Risk & Compliance
Communication & Interpersonal Skills
