IAM Operations Engineer

We are seeking an experienced IAM Operations Engineer to support and enhance enterprise identity platforms. This role focuses on day-to-day operations, administration, and continuous improvement of IAM services across cloud and enterprise environments, with strong hands-on experience in Microsoft Entra ID and AWS IAM Identity Center.

Key Responsibilities

Identity Platform Management

• Administer and support IAM platforms (Microsoft Entra ID, AWS IAM Identity Center)
• Manage authentication & authorization (SSO, MFA, Conditional Access, Federation)
• Implement IAM policies, standards, and procedures
• Integrate IAM with cloud, SaaS, and on-prem systems
• Perform access reviews, audits, and compliance activities
• Support platform upgrades during maintenance windows

User Support & Operations

• Provide L2/L3 support for IAM incidents and service requests
• Monitor system performance and ensure availability

IT Service Management

• Follow ITIL processes (Incident, Problem, Change Management)
• Maintain SLA and proper ticket documentation

Documentation

• Maintain SOPs, runbooks, and technical documentation
  

Required skills and qualifications

. Singaporeans only

. A degree in Computer Science, Information Technology, IT Security or a related field with at least 2-4 years of work experience

. At least one year of hands-on experience in IAM or identity-related operations

. Strong practical experience with:

a. Microsoft Entra ID (Azure AD) - users, groups, conditional access, MFA, SSO, enterprise applications

b. AWS IAM Identity Center - permission sets, account assignments, and federation

. Solid understanding of identity concepts: authentication, authorization, RBAC, least privilege, federation

. Experience with IAM-related protocols such as SAML 2.0, OAuth 2.0, OpenID Connect

. Familiarity with cloud environments and security best practices

. Strong troubleshooting and problem-solving skills

. Ability to work effectively with cross-functional technical and business teams

. Good documentation and communication skills

Preferred skills and qualifications:

. Experience supporting hybrid identity environments (on-prem AD + cloud)

. Relevant certifications e.g. Microsoft Certified: Identity and Access Administrator Associate