At Shangri-La Singapore we are a heart-warming family. We share something powerful our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.
Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.
We are looking for a
Human Resources Business Partner, to join our team!
As the
Human Resources Business Partner, you will partner closely with Department Heads and Line Managers to deliver end-to-end HR support, including full recruitment ownership, across the employee lifecycle.
Operating within a dynamic hotel environment, this role balances strategic business partnering with hands-on operational execution, enabling leaders to build high-performing teams through strong people leadership, sound decision-making, and alignment with business objectives, service standards, and organisational values.
Key Responsibilities
Business Partnering & Advisory
- Act as the primary HR partner to assigned departments, providing practical, balanced, and timely advice on people-related matters
- Partner Department Heads on workforce planning, manpower optimisation, succession planning, and organisational effectiveness
- Coach and guide leaders on performance management, employee relations, disciplinary matters, and people leadership capability
- Support organisational change initiatives and translate people strategies into clear, actionable outcomes at departmental level
Recruitment & Manpower Planning (End-to-End)
- Manage the full recruitment lifecycle for assigned departments, including manpower planning, sourcing, screening, interviewing, offer preparation, and onboarding coordination
- Work closely with Department Heads to ensure hiring decisions are aligned with operational needs, budgets, and service expectations
- Ensure recruitment practices comply with employment legislation, fair hiring guidelines, and internal governance requirements
- Deliver a consistent and professional candidate experience aligned with the hotel's employer brand
Employee Experience, Engagement & Culture
- Work in partnership with the Employee Experience team to support employee engagement initiatives, culture-building activities, and retention efforts
- Facilitate meaningful conversations within departments to drive alignment on shared goals, expectations, values, and ways of working
- Support leaders in translating engagement and culture initiatives into day-to-day people practices and behaviours
- Identify early engagement or morale risks and partner leaders on timely interventions
Governance, Compliance & People Data Enablement
- Ensure consistent and fair application of HR policies, procedures, and hotel standards
- Advise management on employment legislation and regulatory compliance matters
- Partner with the Employee Experience team to reinforce employee compliance with requests relating to employee data, documentation, and system updates
- Work with the Data Analytics team to interpret HR dashboards, people insights, and trends, and use these insights to influence decision-making and behavioural change with employees and line managers
- Apply data-driven insights to challenge assumptions, guide discussions, and drive improvements in manpower, engagement, performance, and retention
Requirements
- Degree or Diploma in Human Resources, Business Administration, or related discipline
- Minimum 35 years of HR generalist or HR Business Partner experience, with hands-on recruitment ownership; hospitality or service industry experience is strongly preferred
- Strong working knowledge of local employment legislation and HR best practices
- Proven ability to influence stakeholders using data-backed insights, sound judgement, and strong interpersonal skills
- Excellent communication, coaching, and conflict management capabilities
- Hands-on, resilient, and comfortable operating in a fast-paced, operational environment
- Strong passion for people, service excellence, and organisational culture
Why This HRBP Role Is Different
This role is not about processing transactions or producing reports.
It is about
powerful influencing using
data, insight, and trusted relationships to shape better people decisions and stronger leadership behaviours.
Find your Shangri-La in Shangri-La.
