HR Specialist, Contract MNC #HYN

Job Description

Your team is responsible for routine customer service inquires related to the service catalog (e.g., HR, Payroll, Benefits, etc.) and provides Employee Self-Service and Manager Self-Service support. The role opens tickets / cases, and answers HR customer questions through the assistance of standard screens, scripts, and developed procedures for inquiry resolution.

CORE JOB RESPONSIBILITIES:

• Answers general questions and redirects misplaced calls
• Leverages procedures, policy manuals, knowledge databases, other reference materials, etc. to assist in
  answering Employee and Manager inquiries and resolving Employee and Manager HR challenges
• Guides HR Employee Self-Service and Manager Self-Service transactions
• Executes select HR related transactions (e.g., data changes) or appropriately escalates issues as needed
• Inputs data into system to transact on customer requests
• Escalates Employee and Manager inquiries when specific, in-depth functional knowledge is required
• Documents all employee inquiries, issues, and transactions in case management tools as required
• Participates in continuous improvement workshops and projects as requested
• Participates in ad hoc projects as required
• Ability to work early shift hours and rotate when members are on leave.

REQUIREMENTS:

• Degree in Human Resource / any business related field of studies
• Prior experience in shared service will be advantageous

If you are interested in exploring this role or other current openings in the market, kindly email me at [Confidential Information] with your resume.

We regret to inform that only shortlisted candidates will be notified.

Ashley Loo Yan Ni | R2095115 | EA License Number: 99C4599

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