Housekeeping Supervisor

Housekeeping Supervisor Job Summary 1

The may work in any type of facilities location on client premises. This individual provides supervision at the direction of management on site to coordinate activities of workers and/or service employees engaged in facilities operations or services at either larger complex facilities or locations in the areas of commercial, health care, schools, universities or other establishments. He/She coordinates, at the direction of management, key functions and between 3 and 10 employees during the normal course of business. The general responsibilities of the position include those listed below, but Company may identify other responsibilities of the position. These responsibilities may differ among accounts, depending on business necessities and client requirements.

Housekeeping Supervisor Duties & Responsibilities 1

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• Supervises housekeeping staff and coordinates staffing schedules to ensure the proper cleaning of offices, public areas, residents rooms and community grounds.
• Conducts regular inspections of all resident rooms, public areas and bathrooms.
• Plans and schedules cleaning programs, including but not limited to annuals, move-in preparations and carpet cleaning.
• Ensures on housekeeping inventory, supplies or equipment are ordered, as well as being handled and maintained safely.
• Ensures staff is trained on the safe handling of cleaning chemicals in accordance with department and is compliant with state, federal and local standards, MSDS, OSHA, EPA, and any other applicable regulations.
• SEE MOREAssists with housekeeping duties including cleaning duties, floors, restrooms, kitchens, resident rooms and other areas as needed.
  Maintains a safe working environment through the prevention of accidents.
  Performs other duties and responsibilities as required or requested.
  

Housekeeping Supervisor Requirements & Skills 1

• High school diploma or general education diploma (GED)
• Prior experience in housekeeping.
• Previous experience or training in supervision and scheduling preferred.

Housekeeping Supervisor Job Summary 2

The provides high level of focus on guest satisfaction through maintaining an exceptional housekeeping department. Responsible for providing day-to-day direct supervision, guidance and training of housekeeping team members on an assigned shift.

Housekeeping Supervisor Duties & Responsibilities 2

• Responsible for oversight of the detailed inspection program for superior cleanliness, a well maintained facility, and room quality.
• Inspect guest rooms, public areas and all housekeeping job assignments to ensure cleanliness, quality, and the departmental standards are being met.
• Oversees the removal, replacement and stocking of linen / terry and room amenities. Assists to clean, prepares rooms and other performs other relevant housekeeping duties.
• Prioritizes the cleaning duties and provides updates on status of completed rooms and work areas. Maintains records of rooms that receive cleaning approval and rooms that require further cleaning and maintenance.
• Monitors the Property Management System (PMS) in order to track room vacancies for cleaning and maintenance.
• Carries out supervisory responsibilities in accordance with the organization's policies and procedures.
• Interviews, hires and trains team members schedules and motivates team members plans, assigns and direct work appraise performance reward team members address complaints and resolve problems.
• Identifies cleaning needs and potential safety hazards or repair needs, and notifies appropriate individuals for resolution.
• Distributes and collects the operational equipment and supplies and other necessary tools to team members at the beginning and end of each shift.
• SEE MOREMaintains a safe, sanitary and organized work environment.
  Takes personal responsibility for delivering excellent guest experience.
  Performs other duties as assigned.
  

Housekeeping Supervisor Requirements & Skills 2

• Preference is given to qualified Members.
• High school diploma or GED required.
• Strong knowledge in PMS systems is required, V1 experience is preferred.
• SEE MOREStrong interpersonal, motivational and leadership qualities.
  Excellent written and verbal communication skills including the ability to successfully communicate with multiple levels of management.
  Must be able to read, write, speak and understand English.
  

Housekeeping Supervisor Job Summary 3

The monitors the day-to-day activities of the housekeeping department to assure the facility is maintained in a clean, safe and comfortable manner. Assists in room readiness for all resident move-ins and responds to resident concerns as they relate to room conditions.

Housekeeping Supervisor Duties & Responsibilities 3

• Assume the administrative authority, responsibility and accountability of supervising the housekeeping department.
• SEE MORESupervise the day-to-day housekeeping functions of assigned personnel.
  Assist the Director in scheduling work assignments, preparing cleaning schedules, etc.
  Coordinate daily housekeeping services with nursing department when performing routine cleaning assignments in resident living and/or recreational areas.
  

Housekeeping Supervisor Requirements & Skills 3

• High school diploma required.
• Minimum one year supervisory experience in housekeeping in health care or similar institution required.

Housekeeping Supervisor Job Summary 4

The is accountable for overseeing the night housekeeping crews and overseeing the cleanup in the seating area of the arena (the bowl) and the suite cleaning crews.

Housekeeping Supervisor Duties & Responsibilities 4

• Include the following. Other duties may be assigned.
• Manage personnel including temporary employees, oversee training, evaluate performance, and providing staff feedback about their performance.
• Supervise and assist the staffing company supervisors as they work to have their crews in place. Begin the process of cleaning the seating bowl area, including picking up all trash, sweeping and mopping seating aisles and stairs. Ensure the entrances to the seating bowl are cleaned and clear. Cleaning of all hand rails and glass features within the bowl. Remove gum and stickers from seats, floors, and walls. Coordinate any kind of special cleaning projects that may be needed from time to time within the bowl.
• Supervise the overnight housekeeping staff to ensure the cleanliness of all offices, restrooms, boardrooms, break rooms, and employee locker rooms. Ensure carpeted hallways are vacuumed and tile floors are swept and mopped.
• Supervise and assist in the cleaning of the event level hallways and dock areas making sure all carpet and carpet runners are vacuumed, all concrete is swept and mopped, all trash is emptied and all the glass is cleaned.
• Supervise the suite cleaning crews enforcing that all suites are cleaned which includes trash removal, vacuuming the carpets and wiping down counter tops and glass features.
• SEE MOREEnsure storage areas utilized by the housekeeping department are clean and organized. Make sure housekeeping crew has all the equipment and supplies needed to accomplish their nightly tasks.
  Review and approve subordinates time cards.
  Other duties as assigned.
  

Housekeeping Supervisor Requirements & Skills 4

• Employee should have a knowledge of Microsoft Windows, Word, Excel, Outlook, and the internet as well as the ability to a learn and utilize new computer programs quickly and efficiently.
• High school diploma or equivalent.
• SEE MOREAbility to define problems, collect data, establish facts and draw valid conclusions.
  Ability to interpret directions and technical diagrams.
  Employee must exercise discretion in planning clean-up activities after events and assigning workers to job tasks.
  

Housekeeping Supervisor Job Summary 5

The must follow specific directions and schedules. Cleaning chemicals are potentially dangerous, and housekeepers must handle them properly to avoid injury. They must be thorough in their work and pay attention to details. Under supervision, cleans, polishes and sanitizes public, common and bathroom areas as well as offices cleans resident's apartments on a weekly basis or as needed, while interacting in a friendly and courteous manner, to ensure resident and family member satisfaction.

Housekeeping Supervisor Duties & Responsibilities 5

• Serves as a working lead, coordinating activities of maintenance workers or service employees engaged in cleaning and/ or maintaining smaller less complex facilities of commercial, health care facility, school, residence hall, or other establishments.
• Assists in ensuring a safe working environment throughout the facility for all employees.
• Assists in monitoring employee productivity and provides suggestions for increased service or productivity.
• Responsible for the coordination of routine responsibilities of subordinates and assigns. responsibility for specific work or functional activities as directed by on-site management.
• Responsible for orientation and training of employees.
• Performs day to day assignments in addition to lead duties.
• Works with customers to ensure satisfaction in such areas as quality, service, and problem resolution.
• Takes an interest and initiative in the development of the facilities team.
• Complies with all company safety and risk management policies and procedures
• Reports all accidents and injuries in a timely manner.
• Participates in regular safety meetings, safety training and hazard assessments.
• Applies all applicable OSHA and related local safety requirements to all assigned work.
• Performs all work in accordance with established safety procedures.
• Attends training programs (classroom and virtual) as designated.
• Applies some complex skills appropriate for the position.
• Adapts procedures, processes, tools, equipment and techniques to meet the requirements of the position.
• SEE MOREApplies knowledge of department policies and procedures, and utilizes a general understanding of other departments functions.
  Typically leads 3 to 10 employees.
  May perform other duties and responsibilities as assigned.
  

Housekeeping Supervisor Requirements & Skills 5

• Willingness to be open to learning and growing.
• Maturity of judgment and behavior.
• Maintains high standards for work areas and appearance.
• Attends work and shows up for scheduled shift on time with satisfactory regularity in light of Sodexo time and attendance policy and/or client operating hours.
• Ability to work a flexible schedule.
• Must comply with any dress code requirements.
• Must be able to work nights, weekends and some holidays.
• High School diploma, GED or equivalent experience.
• 1 or more years of related work experience.
• Previous supervisory experience preferred.
• Ability to coordinate the routine responsibilities of staff and resources.
• Ability to present self in a highly professional manner to others and understands that honesty and ethics are essential.
• Ability to maintain a positive attitude.
• Ability to communicate with co-workers and other departments with professionalism and respect.
• Ability to maintain a professional relationship with all coworkers, vendor representatives, supervisors, managers, customers and client representatives.
• Ability to provide clear directions and respond accordingly to employees.
• Ability to use all relevant electronic and communication devices.
• Knowledge of and proficiency in all OSHA and local requirements related to all assigned work.
• Close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus, with or without corrective lenses.
• SEE MORESignificant walking or other means of mobility.
  Ability to work in a standing position for long periods of time (up to 8 hours).
  Ability to reach, bend, stoop, push and/or pull, and frequently lift up to 35 pounds and occasionally lift/move 40 pounds.
  

Housekeeping Supervisor Job Summary 6

As the Housekeeping Supervisor, you will be part of the leadership team in charge of the staff and operations of the Housekeeping department and seek solutions and results that create a high-performing, safety-conscious work environment. You will report directly to the Executive Housekeeper and help manage a team that's passionate about delivering a unique and unpretentious experience to guests. You contribute to the team's professionalism and performance and consciously engage with your staff members, who efficiently accomplish a combination of cleaning duties to maintain a safe, clean, and orderly property for guests and employees. As the Housekeeper Supervisor, you will carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees planning, assigning, and directing work inspecting rooms and common areas appraising performance rewarding and disciplining employees addressing complaints, resolving problems, and cleaning guest rooms and common areas when necessary.

Housekeeping Supervisor Duties & Responsibilities 6

• Conducts oneself with safety in mind and undertakes all job requirements in a manner which will guarantee a safe environment for oneself, guests, and fellow team members. Participates on safety committee or ensures that the department is adequately represented on safety committee.
• Demonstrates problem solving skills while resolving guest concerns
• Acts as host or to in house guests by encouraging comments, fulfilling guest's needs, and answering guest's questions.
• Drives and maintains a friendly, sincere and safety focused service culture through consistent performance coaching and team development.
• Maintains adequate levels of product including linens, cleaning supplies, in-room products, etc. Maintains operating equipment in good order.
• SEE MORECommunicates with regularly on room statuses and guest preferences.
  Reliable attendance on all scheduled workdays
  Other duties as assigned
  

Housekeeping Supervisor Requirements & Skills 6

• Understanding of Microsoft Office, strong typing skills and computer knowledge
• 2 years supervisory experience required
• Strong communication skills
• Prior hospitality experience required, industry specific experience preferred
• SEE MOREFluent in verbal and written English, other language skills preferred
  Possess a valid driver's license and ability to successfully pass a MVR check.
  Ability to work a flexible schedule including weekends, holidays, and evenings.
  

Housekeeping Supervisor Job Summary 7

We are looking for a to join our team.

Housekeeping Supervisor Duties & Responsibilities 7

• Assist in implementing departmental objectives, budgets, policies, procedures and strategies
• Assist in training and supervising Housekeeping staff
• Inspect all guest rooms and ensure each passes Bunkhouse standards
• Implement standards and procedures to consistently conduct an accurate inventory
• SEE MOREMonitor compliance with health and fire regulations regarding lodging facilities
  Ensure open lines of communication with staff, all departments and upper management at all times via email, logbooks, meetings, etc., to ensure all needs of the hotel are met
  Maintain a high level of cleanliness and safety in the work area
  

Housekeeping Supervisor Requirements & Skills 7

• Two (2) years related experience in hospitality or service industry
• SEE MOREHigh School diploma or general education degree (GED). College Degree preferred
  Ability to speak the primary language(s) of the workplace
  Ability to speak effectively before groups of co-workers and sister property staff
  

Housekeeping Supervisor Job Summary 8

The supervises the operations of the housekeeping staff promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses.

Housekeeping Supervisor Duties & Responsibilities 8

• Supervise the housekeeping staff providing open communication, training, coaching and counseling and provide performance feedback to ensure maximum efficiency.
• Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house ensure compliance with accident/loss prevention programs, SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
• Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
• SEE MOREIssue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
  Respond to guest requests, concerns and problems to ensure guest satisfaction. Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
  Implement emergency training and procedures to ensure appropriate protection of the hotel, guest, staff and company assets.
  

Housekeeping Supervisor Requirements & Skills 8

• High school education or equivalent experience.
• SEE MOREExperience required by position is from one to two years of employment in a related position with this company or other organization(s).
  Requires working knowledge of Housekeeping and the hotel's services, policies and operations. Working knowledge is generally learned on-the-job.
  Requires supervisory skills.
  

Housekeeping Supervisor Job Summary 9

Housekeeping Supervisor works supervising the housekeeping staff and inspects hotel guestrooms, bathrooms, corridors and lobby. Responsibilities include training, planning, assigning and directing staff as well as addressing and resolving guest complaints.

Housekeeping Supervisor Duties & Responsibilities 9

• Comply with all hotel policies and standard operation procedures of the Hotel and its management company
• Work together with the and to maintain constant communications and status of all rooms
• Assist in policies designed to ensure the highest level of guest services according to the standards set forth by the Hotel and Spa.
• Oversee the inspection of guest rooms and public areas to ensure cleanliness and standards are been adhered to
• Ensure all arrivals rooms have been inspected and any discrepancies have been corrected
• Ensure vacant and clean rooms are continuously given to the Front Office or input in computer for early arrivals