Position Summary
The incumbent plays a vital role in ensuring the smooth operation of the Housekeeping department by providing comprehensive administrative and secretarial support. This position requires the team member to execute various tasks with efficiency, accuracy, and professionalism. Responsibilities may include managing correspondence, organizing schedules, and maintaining records, all of which contribute significantly to the overall effectiveness of the department's operations. The incumbent should possess strong organizational skills and attention to detail, facilitating a well-coordinated and high-functioning environment within the Housekeeping team.
Responsibilities
- Maintain and constantly update administrative records and filing systems to ensure accuracy and efficiency, including Pest control records, staff attendance and overtime records, landscape records, room cleaning reports, Lost & Found records, Laundry and Linen records.
- Print, distribute, and file daily operational reports in accordance with company standards and guidelines.
- Responsible for raising purchase orders and ensuring the items delivered on time.
- Liaise with Central Procurement Office for contracts renewal and purchase related tasks.
- Maintain positive working relationships with vendors and colleagues.
- Support and uphold all Standard Operating Procedures (SOPs).
- Monitor and track guest requests, special room setups and complaint resolution updates.
- Ensure adequate stock of office supplies, cleaning supplies, guest supplies and amenities.
- Assist in monthly and quarterly inventory counts and reconciliation.
- Coordinate delivery of guest requests such as extra amenities to send to the room.
- Ensure full compliance with legislated workplace health and safety requirements
- Perform periodic clearing of outdated reports, documents and Lost & Found items, in line with data retention and hotel standards
- Any other reasonable tasks assigned by manager
