Duties and Supporting Responsibilities
- Answer all telephone calls coming into the Housekeeping office.
- Coordinate and distribute guest requests and ensure they are addressed.
- Manage early arrivals/VIPs special requests by continuously providing update for Housekeeping Managers on priority of rooms needed.
- Update additional credits/rollaway beds and baby cots make up and delivery charges sheet daily on either shift.
- Record all late/absent employees on designated attendance sheet.
- Monitor occupancy status of guest rooms on a constant basis.
- Coordinate Lost & Found with the Security Department.
- Maintain accurate record of all receivables into the department.
- Evaluate shift assignments and prioritize work load.
- Follow Housekeeping Manager's direction and call in employees, if necessary.
- Ensure all letters and packages are delivered in a timely manner and records are kept regularly.
