HOTEL CONCIERGE

About the Role

We are looking for a warm, service-oriented HOTEL CONCIERGE to join our hotel team. You will be the first point of contact for guests, ensuring a smooth check-in/out experience and delivering excellent hospitality throughout their stay.

Key Responsibilities

• Welcome guests with professionalism and a friendly attitude

• Handle check-in, check-out, and room assignments

• Manage reservations, room availability, and guest enquiries

• Provide accurate information about hotel services, facilities, and local attractions

• Assist in handling guest complaints calmly and effectively

• Coordinate with housekeeping and other departments for smooth operations

• Process payments, maintain records, and ensure proper documentation

• Uphold hotel service standards and create a positive guest experience

Requirements

• Experience in customer service or hospitality preferred

• Good communication and interpersonal skills

• Ability to multitask in a fast-paced environment

• Positive attitude with strong problem-solving skills

• Familiar with hotel management systems (training provided if needed)

• Able to work shifts, weekends, and public holidays

What We Offer

• Attractive salary and performance incentives

• Career growth opportunities in the hospitality industry

• Training and development programmes

• Uniform provided