Job Purpose
The Housekeeping Coordinator is responsible for providing administrative support to the Housekeeping Department. This role serves as the central point of communication, ensuring efficient coordination of daily housekeeping activities, and accurate record-keeping to support service excellence and operational efficiency.
Key Responsibilities
1. Communication & Call Handling
- Act as the main contact point for all housekeeping-related communication
- Receive, record, and track all incoming calls and requests accurately
- Ensure timely follow-up and closure of all requests
- Coordinate with other departments for service delivery as required
2. Administrative Duties
- Maintain and update departmental records, reports, and documentation
- Perform data entry, filing, and general administrative tasks
- Assist in preparing daily, weekly, and monthly reports
- Record minutes of departmental meetings
- Support staff with system access and password-related requests
- Ensure proper documentation for accountability and audit purposes
3. Inventory and Supplies
- Monitor stock levels of cleaning, chemical and minibar supplies, and housekeeping equipment
- Maintain inventory records and usage tracking
- Coordinate requisitions and orders to ensure adequate supply levels
- Support cost control through efficient inventory management and managing of supplies in office
- Receive and verify incoming stock deliveries against purchase orders and delivery notes
- Inspect items for accuracy, quality, and any damages or discrepancies
- Coordinate with Purchasing on shortages, defects, or incorrect items
- Ensure proper documentation and acknowledgement of all deliveries
- Arrange for safe storage and proper distribution of supplies to relevant areas
4. Key Control & Security
- Assist in issuing keys to Room Attendants when Managers/Team Leaders are not in the office
- Report any discrepancies or security concerns immediately to manager on duty
5. Team Support
- Provide administrative and coordination support to housekeeping staff
- Assist in ensuring adherence to departmental procedures and standards
- Contribute to a cooperative, efficient and positive work culture aligned with hotel values and service standards
Qualifications & Requirements
Experience
- Previous experience in an administrative or coordinator role preferred
- Experience in hospitality or housekeeping operations is an advantage
Skills & Competencies
- Strong communication and interpersonal skills
- Good organizational and multitasking abilities
- Proficiency in Microsoft Office (Word, Excel) and hotel systems
- Attention to detail and accuracy
- Ability to work in a fast-paced environment
Other Requirements
- Ability to handle multiple tasks and priorities
- Team-oriented with a service-focused approach
