The Banquet Manager requires strong leadership, hands-on management, and the ability to collaborate across departments to deliver memorable and exceptional guest experiences in line with our hotel's luxury brand standards.
Key responsibilities
- Lead and manage the daily banquet operations, ensuring smooth coordination of events and functions.
- Supervise, train, and motivate banquet teams to deliver outstanding guest service in line with brand expectations.
- Oversee banquet setup, service, and breakdown to ensure timely and high-quality execution.
- Collaborate closely with the Sales, Culinary, and Events teams to ensure accurate event detailing and seamless handover from sales to operations.
- Conduct pre-event and post-event briefings to align expectations and review performance.
- Monitor and control banquet operating costs, manpower scheduling, and inventory to achieve financial targets.
- Ensure compliance with health, safety, and hygiene regulations in all banquet operations.
- Handle guest feedback professionally, resolving issues promptly to maintain guest satisfaction and brand loyalty.
- Drive continuous improvement through staff training, guest feedback analysis, and operational innovation.
- Support the Director of Banquet in budgeting, forecasting, and strategic planning for the department.
- And other duties as assigned by the F&B Management Team to assist on other outlets duty
Requirements
- Diploma or Degree in Hospitality Management or related field.
- Minimum 3 years of relevant experience in banquet operations including at least 2 years in a managerial role.
- Strong leadership, communication, and interpersonal skills with the ability to inspire and manage large teams.
- Excellent organizational skills and attention to detail with the ability to multitask under pressure.
- In-depth knowledge of banquet service standards, menu planning, and event logistics.
- Proven track record of managing high-profile and large-scale events.
- Proficient in Microsoft Office applications and familiar with hotel management systems
- Flexible to work weekends, public holidays, and extended hours based on event requirements.
- Exceptional grooming and presentation, reflecting a professional image consistent with hotel standards.
