This role supports the Office of Housing in day-to-day operations and cross-functional initiatives that keep SUTD's hostels safe, efficient, and student-ready. The responsibilities include operations, facilities coordination, events/space bookings, and administrative support for major procurements. The peak activity occurs around hostel mass check-in/out with a cycle of four times a year.

Key Responsibilities:

A. Hostel Mass Check-In/Out (4- annually)

• Assist in planning and executing end-of-term mass check-out and new-term check-in operations across hostels.

• Coordinate workplans, rosters, and vendor readiness (cleaning, M&E, security, waste/recycling).

• Set up and run on-site ops rooms track issues, escalate, and close the loop.

• Manage communications and FAQs to students/faculty handle exception cases.

• Monitor turnaround KPIs (room readiness, defect rectification, lost/found, deposit matters).

B. Facilities & Events Bookings (Academic Stakeholders)

• Oversee booking requests from academic schools/units for hostel facilities and event spaces.

• Maintain the master bookings calendar enforce usage policies and SLAs.

• Coordinate setup (furniture/AV), access control, permits, safety/RAMS, and post-event reinstatement.

• Track utilization data recommend policy or process improvements.

C. Facilities Upkeep & Admin/Procurement Support

• Support the Facilities team with inspections, work orders, preventative maintenance schedules, and contractor supervision.

• Raise and track defects verify completion and quality before closure.

• Assist the Admin team in tender preparation for major services (e.g., cleaning, security, laundry, waste, term contracts):

  • Collate requirements & specifications, historical consumption, and service levels.

  • Prepare procurement documents (specs, evaluation matrices, acceptance criteria).

  • Schedule site show-rounds and tender clarifications support evaluation documentation.

• Maintain accurate records, dashboards, and audit trails.

D. Cross-Functional & Compliance

• Liaise with Housing Operations, Student Life, Campus Security, Estates/Facilities, Finance/Procurement, and academic units.

• Handle data in line with PDPA and university governance.

• Contribute to continuous improvement (SOPs, checklists, playbooks, dashboards).

Qualifications & Experience:

• At least Diploma in Facilities/Building Services, Hospitality, Operations, Business or related fields.

• Have 1-4 years experience in operations, facilities/events coordination, or campus housing.

• Exposure to Facilities Management contracts, public-sector procurement, or campus operations will have added advantage.

Skills & Competencies:

• Strong coordination and stakeholder management clear written and verbal communication.

• Practical knowledge of facilities operations and vendor supervision.

• Comfortable with SOPs, checklists, and live issue tracking during peak events.

• Data-savvy: proficiency in spreadsheets, dashboards, and basic reporting.

• Familiarity with booking systems, CMMS/CAFM, IBMS/HMS, and access control.

• Detail-oriented, calm under pressure, able to multitask and solve problems in real time.