About the Role
We are seeking professional and customer-oriented Tele Helpdesk Officers to provide reliable administrative and procedural support to users via phone and digital channels. This role focuses on handling enquiries, guiding customers through processes, and ensuring accurate follow-up in a structured service environment.
Key Responsibilities
- Handle incoming calls and enquiries related to administrative procedures, fees, billing, and payment matters
- Provide clear and accurate information on processes, submission requirements, and service-related workflows
- Serve as the primary point of contact for customer enquiries, feedback, requests, and complaints
- Perform first-level problem identification, classification, diagnosis, troubleshooting, and resolution
- Maintain comprehensive issue logs
- Escalate unresolved issues in accordance with documented problem ownership, prioritisation, and escalation procedures
- Submit monthly progress reports detailing service performance
- Support Helpdesk operations from 7.00am to 7.00pm daily, including Sundays and Public Holidays, based on assigned shifts (4-day work week)
Requirements
- Relevant experience in helpdesk, or customer service support environments
- Strong customer service, and communication skills
- Experience supporting digital platforms or e-services is an advantage
- Ability to work on a rotational shift schedule, including weekends and public holidays
- Strong sense of accountability, ownership, and service quality
- Proficiency in additional languages commonly used in Singapore will be considered an added advantage, as the role involves interaction with a diverse user base
How to Apply
Please submit your resume indicating your relevant experience, current/expected salary, and availability.
