Job Responsibilities
Hearing Care Support
- Attend to walk-in and call-in clients enquiries in a professional and friendly manner.
- Arrange and manage client appointments efficiently to minimize waiting time.
- Register new clients and explain basic clinical procedures when required.
- Assist clients with general cleaning and basic troubleshooting of hearing aids.
- Address clients concerns and provide assistance to ensure a positive service experience.
- Collect client feedback and escalate complaints to the appropriate channel when necessary.
- Prepare and monitor orders for hearing aids, ear moulds, and related accessories.
- Maintain accurate records of hearing aid inventory, accessories, client database, and financial data.
- Assist in sales and promotional activities when required.
- Maintain a clean, tidy, and hygienic working environment and ensure professional appearance at work.
Administrative Support
- Manage day-to-day office operations efficiently.
- Perform general administrative and clerical duties.
- Handle incoming and outgoing mails, filing, and provide general administrative support.
- Maintain proper filing systems and ensure office stationeries are adequately stocked.
- Perform billing and payment collection in a timely manner.
- Assist with any other ad-hoc duties as assigned.
Requirements:
-Minimum O'Level or equivalent
-Minimum 2-3 years relevant experience
-Good communication skills
-Meticulous, organized, independent and responsible team player
-Good interpersonal, coordination and follow up skills
-Computer literate - MS Word, Excel & Powerpoint
-Able to multi-task
