Head of Strategic Planning and Analysis

Strategic Leadership:

. Define and execute the analytics and reporting strategy for Sales, Insurance, Cybersecurity and BPO operations, aligning with organizational goals.

. Identify opportunities for data-driven insights to enhance sales performance, operational efficiency, and customer experience.

. Drive a culture of data literacy and informed decision-making across departments.

Data Analytics & Insights:

. Develop and oversee advanced analytics models to predict trends, improve forecasts, and optimize operations.

. Provide actionable insights into sales performance, customer acquisition, retention, and profitability.

. Analyze insurance portfolios to identify risks, opportunities, and strategies for growth.

. Monitor and optimize BPO performance metrics, including SLA adherence, process efficiency, governance and workforce productivity.

Reporting & Business Intelligence:

. Design, implement, and manage a robust reporting framework to provide real-time and accurate insights to stakeholders.

. Oversee the creation of dashboards and visualizations that cater to different levels of the organization.

. Ensure compliance with data governance, security, and privacy regulations.

Team Leadership & Collaboration:

. Lead, mentor, and grow a high-performing analytics and reporting team.

. Collaborate with cross-functional teams, including sales, operations, IT, and finance, to identify and address analytics needs.

. Partner with technology teams to leverage cutting-edge tools and platforms for analytics and reporting.

Continuous Improvement:

. Stay updated on industry trends, emerging technologies, and best practices in analytics, insurance, cybersecurity and BPO sectors.

. Evaluate and implement new tools, technologies, and methodologies to enhance analytical capabilities.