Head of Operations

Ready to take the wheel of a high-growth coffee chain in Singapore and drive our expansion We're hiring a P&L-owning Head of Operations to take full accountability for our Singapore market while progressively shaping operational standards across our fast-scaling international franchise network!

If you're a street-smart multi-stores Quick Service Restaurants (QSR) operations manager who combines sharp financial literacy with hands-on operational discipline, this is your mandate to deliver real commercial impact.

Ideal Candidate Profile:

• Experience & Track Record: Senior operational or general management experience in QSR, F&B, or multi-sites consumer businesses with direct, full P&L accountability. Proven success in lifting sales performance and driving revenue growth.
• Commercial & Financial Literacy: Strong command of P&L mechanics (revenue, margin, EBITDA, cost lines) to independently diagnose performance gaps and pull the right commercial levers.
• Leadership & Mindset: A hands-on, street-smart leader with an ownership mindset who sets high accountability standards, coaches teams, and moves quickly on data-driven insights.
• Franchise & International Aptitude: Familiarity with international franchise systems, brand compliance, unit economics, and partner support, paired with a genuine passion for multi-market operations.
• Career Trajectory: Designed for a Operational General Management track—looking to step up from market leadership into broader regional/international operational roles.

Job Role:

• Singapore Market P&L Ownership: Own revenue, margin, and cost lines for Singapore; diagnose performance shortfalls, establish disciplined operating cadences, and execute concrete recovery plans.
• Sales & Commercial Growth: Drive sales initiatives through operational execution, pricing adjustments, local promotional calendars, product mix optimization, and local commercial partnerships.
• Operations Leadership: Oversee day-to-day store network operations, build scalable operational playbooks, and develop a high-performing, commercially aware local operations team.
• International Franchise Support: Dedicate 20–30% of your time (scaling up as Singapore stabilizes) to supporting international franchise partners across India, Taiwan, the Philippines, Australia, and new markets.
• Franchise Alignment & Standards: Translate operating playbooks into practical tools for franchise partners, participate in market reviews, and ensure high brand compliance and unit economics across the international network.

More about Kenangan Brands:

• Kopi Kenangan: 1,200+ outlets across Indonesia
• Kenangan Coffee Malaysia: 200+ store locations
• Kenangan Coffee Singapore: 10 locations and growing
• Kenangan Coffee India: 10 stores and aggressive expansion plans
• Global Footprint: Expanding footprint across Taiwan, Australia, and the Philippines
• FMCG Division: Kopi Kenangan Botol (Ready-To-Drink subsidiary)

Interested candidates, please send updated resume to: [Confidential Information]