We are seeking a senior leader to drive end-to-end operations, governance, and commercial outcomes across high-impact service and recovery functions.
This role combines strong operational control with clear revenue accountability, ensuring frontline channels deliver both service excellence and measurable business growth.
Key Responsibilities
- Lead large-scale operations to ensure efficiency, stability, and service quality
- Drive governance, risk, and regulatory compliance across all processes
- Own growth outcomes, including conversion, retention, and recovery performance
- Partner cross-functionally (Product, Marketing, Distribution) to enable revenue generation
- Champion process improvement, automation, and data-driven decision making
- Build and lead high-performing teams with a strong performance and accountability culture
What We're Looking For
- 15+ years of leadership experience in operations within financial services/insurance
- Proven track record in driving both operational excellence and commercial outcomes
- Strong understanding of regulatory and risk frameworks
- Experience managing large-scale teams and complex environments
- Strategic, data-driven, and highly collaborative leadership style
