About Us
MetaComp Pte Ltd is a leading Singapore-based digital payment solution provider, licensed and regulated by the Monetary Authority of Singapore (MAS) as a Major Payment Institution, to provide Digital Payment Token Services and Cross-border Payment Transfers. Operating under a P2B2C (platform-to-business, partners-to-clients) model, MetaComp provides its clients with an integrated end-to-end suite of services, empowering them to confidently enter the digital asset market with much-needed safety, security, and compliance assurance. Together with its parent company, Metaverse Green Exchange Pte. Ltd. (a MAS-licensed CMS holder permitted to carry out, inter alia, brokerage and custody services), MetaComp introduces its suite of services through CAMP (Client Assets Management Platform) which allow businesses to develop and scale their digital asset offerings through various products and/or services such as over-the-counter transactions, fiat payments, digital asset custody and prime brokerage.
Role Overview
We are seeking an experienced Head of Operations to lead our Onboarding Operations and Compliance Operations. This role is critical in ensuring operational excellence, regulatory compliance, and seamless client experience across fiat and digital asset products.
The role is fundamentally a people leadership and operational transformation role, with a strong focus on building high-performing teams and driving continuous process streamlining and automation to support rapid business growth.
Key Responsibilities
- Operational leadership & strategy
- Define and execute the global operations strategy covering onboarding and compliance operations
- Build a scalable, efficient, and risk-based operating model to support multi-product and multi-jurisdiction expansion
- Establish clear governance, KPIs, and service level standards across all operational functions
- Drive continuous process streamlining, standardisation, and automation across operations
- Partner closely with Compliance, Product, Risk, and Technology teams to align operations with business growth
Onboarding Operations (KYC/KYB)
- Lead end-to-end onboarding operations for individual and corporate clients across jurisdictions
- Design and implement risk-based KYC/KYB frameworks, including enhanced due diligence (EDD)
- Drive improvements in onboarding efficiency, conversion rates, and turnaround time
- Identify bottlenecks and continuously streamline onboarding processes to reduce friction and manual dependency
- Ensure compliance with applicable regulatory requirements (AML/CFT, sanctions, travel rule where applicable)
- Optimize onboarding workflows through automation, data integration, and vendor management
Compliance Operations
- Oversee transaction monitoring, alert handling, investigations, and case management processes
- Ensure robust suspicious transaction reporting (STR/SAR) and regulatory reporting frameworks
- Implement and continuously enhance AML/CFT controls, including fraud detection and prevention mechanisms
- Drive process simplification and workflow optimisation in alert handling and investigations to improve productivity and quality
- Leverage advanced tools (e.g. multi-KYT, behavioral monitoring, network analytics) to strengthen risk detection capabilities
- Ensure operational readiness for regulatory audits, inspections, and internal reviews
- Process Excellence & Transformation
- Lead end-to-end process re-engineering initiatives across onboarding and compliance operations
- Identify inefficiencies, duplication, and control gaps, and implement scalable solutions
- Drive automation-first approach, reducing reliance on manual intervention
- Implement clear SOPs, playbooks, and quality control frameworks
- Establish metrics to measure operational efficiency (e.g. turnaround time, cost per case, alert handling productivity)
- Continuously benchmark and uplift operational practices to industry best standards
People Leadership & Team Development
- Build, lead, and scale high-performing onboarding and compliance operations teams across regions
- Set clear team structure, roles, and accountability frameworks
- Drive strong performance management, coaching, and capability development programs
- Foster a culture of ownership, efficiency, and continuous improvement
- Ensure adequate resourcing, workforce planning, and succession planning
- Strengthen team capabilities in both risk judgment and operational execution
Technology Enablement
- Work with Product and Engineering teams to embed compliance controls into system design
- Champion the use of data, analytics, and AI-driven tools to enhance operational effectiveness
- Drive integration of KYC/KYT tools, screening systems, and case management platforms into a unified workflow
- Manage and optimise third-party vendors
Requirements
Experience
- 7+ years of experience in financial services, fintech, or digital asset firms
- Strong experience in both onboarding (KYC/KYB) and compliance operations (transaction monitoring, investigations)
- Proven track record in leading large operations teams and driving people transformation
- Demonstrated experience in process re-engineering, operational efficiency improvement, and automation initiatives
- Experience working in digital asset firms is a plus
Skills & Competencies
- Strong people leadership and team-building capabilities, with experience managing regional or global teams
- Deep expertise in process design, optimisation, and operational scalability
- Ability to simplify complex workflows and implement practical, scalable solutions
- Strong understanding of AML/CFT, sanctions, and regulatory requirements
- Experience with KYC/KYT tools, screening systems, and case management platforms
- Data-driven mindset with ability to use metrics to drive performance improvements
- Excellent stakeholder management and communication skills
Preferred
- Experience in high-growth fintech or digital asset environments
- Exposure to advanced risk intelligence tools (e.g. blockchain analytics, multi-KYT)
- Prior experience leading large-scale operational transformation programs
What Success Looks Like
- Highly efficient, streamlined onboarding and compliance processes with reduced manual intervention
- Strong, scalable operations supported by automation and clear workflows
- High-performing, well-structured teams with strong ownership and accountability
- Measurable improvements in productivity, turnaround time, and cost efficiency
- Audit-ready operations with strong regulatory alignment
We are committed to creating an inclusive workplace where every individual feels respected, valued, and empowered to contribute. We celebrate diversity in all its forms—background, ethnicity, gender, identity, orientation, experience, and thought—and believe it strengthens our culture and our work. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, or any other protected characteristic.
