Head of Business Operations

About the Role

We are seeking an experienced and strategic Head of Business Operations to lead and

manage a high-performing team in driving business growth and operational excellence.

Acting as both a strategic advisor and operational leader, you and your team will deliver on

the company's most important business priorities with a strong focus on sales operations

and leading cross-functional strategic initiatives. This is a pivotal leadership role that

connects executive strategy with operational execution, ensuring that the right processes,

tools, and insights are in place to scale our business.

Key Responsibilities

1. Strategic Alignment & Execution

• Lead your team in partnering with the CEO and leadership to define business

priorities and track progress against strategic goals.

• Oversee the planning and execution of annual and quarterly business cycles, ensuring

company-wide alignment.

• Guide the development of business and sales performance metrics, dashboards, and

reporting that drive informed decision-making.

2. Operational Excellence (Sales-Focused)

• Lead the sales operations function, ensuring the sales process from lead generation to deal closure is efficient, scalable, and effective.
• Direct CRM management, ensuring your team maintains data accuracy, reporting consistency, and actionable dashboards for sales and leadership.
• Oversee the creation of sales forecasting models, pipeline tracking, and performance analytics to enable revenue growth.
• Guide your team in implementing sales enablement programs, including playbooks, training, and performance tracking.

3. Lead Strategic Initiatives

• Oversee and drive cross-functional, high-impact projects from concept to delivery including market expansion, pricing strategy, operational transformation, and go-to-market planning for new products.
• Lead your team in aligning resources, stakeholders, and timelines to achieve measurable results.
• Identify and evaluate new growth opportunities, guiding the development of business cases for leadership approval.
• Act as the executive sponsor and change leader for organisational improvement initiatives.

4. Leadership & Communication

• Lead, mentor, and develop your team to deliver operational excellence and strategic projects at the highest standard.
• Serve as a key communication bridge between leadership, the sales team, and other business units.
• Oversee the preparation of executive-level materials for board meetings, management reporting, sales reviews, and strategic updates.
• Foster a culture of accountability, collaboration, and data-driven decision-making.

Requirements

• Bachelor's degree in Business, Management, or related field;
• 8+ years of experience in business operations, sales operations, or strategy, including at least 2 years in a people management role.
• Proven ability to lead teams in optimising sales processes, managing CRM systems, and delivering pipeline forecasting.
• Demonstrated success in leading strategic, cross-functional initiatives from planning to execution.
• Strong analytical and problem-solving skills, with experience in sales analytics and business intelligence tools.
• Ability to inspire, motivate, and develop teams while influencing stakeholders at all levels.

Preferred Qualifications

• Experience in financial services, fintech, or SaaS industries.
• Familiarity with tools like Salesforce, or equivalent CRM systems.
• Track record of building and scaling operational teams in high-growth environments