Role Overview
We are seeking a Head of Learning & Organisational Development (L&OD) to lead FairPrice Groups ambition of becoming a learning organisation. As a retail company with a strong frontline workforce at our core, this role will play a pivotal part in shaping and delivering the Groups learning agenda to build future-ready capabilities across frontliners, managers, and leaders.
The focus will be on cultivating a growth mindset, strengthening leadership accountability, and embedding customer-centric skills, digital fluency, and operational excellence across the workforce. By harnessing AI-driven insights, digital learning ecosystems, and strategic partnerships, the Head of L&OD will ensure our people remain agile, future-ready, and empowered to deliver on our brand promise of Every Day, Made A Little Better.
Key Responsibilities
Learning Strategy & Transformation
- Define and lead FairPrice Groups learning and development strategy aligned to business priorities, digitalisation, and transformation agenda.
- Implement tiered leadership programs to systematically build leadership capability at all levels.
- Embed AI and data analytics in learning needs analysis, content design, personalisation, and impact measurement.
- Build a scalable digital learning ecosystem (e.g. Learning Management Systems or Learning Experience Platforms) that integrates micro-learning, mobile, social, and blended solutions.
- Establish a robust measurement and evaluation framework to track ROI of L&D investment and leverage grants and funding effectively.
- Drive technology integration and data integrity to ensure reliable workforce learning insights.
Leadership & Organisational Development
- Design and deliver leadership development frameworks to strengthen the leadership bench and succession pipeline.
- Drive organisational effectiveness through change management, culture shaping, and capability frameworks.
- Champion a Growth Mindset and continuous learning culture across all businesses and corporate functions.
Vendor & Partnership Management
- Manage strategic partnerships with learning vendors, ensuring high quality, relevant, and future-ready learning content.
- Co-create customised programmes that leverage external expertise, industry insights, and digital platforms.
- Negotiate and manage contracts, performance metrics, and ROI of vendor-delivered programmes and administrations.
Future-Readiness & Innovation
- Introduce AI-powered learning tools (e.g., adaptive learning platforms, generative AI for content, talent analytics for learning ROI).
- Curate emerging technology solutions (VR/AR, gamification, simulation-based learning) to enhance workforce skills and engagement.
- Align workforce learning pathways to SkillsFuture movement, WSQ frameworks, and sector transformation plans.
Frontline & Retail Capability Development
- Develop structured learning programmes for frontline associates, supervisors, and store/outlet managers to build customer service excellence, digital and operational readiness, and compliance.
- Partner with business units to embed learning into day-to-day retail operations, ensuring that learning drives measurable improvements in customer experience, productivity, compliance and safety.
- Build pathways for frontline employees to progress into future leadership roles, supporting upward mobility and internal career growth.
People Leadership
- Lead and inspire a high-performing L&OD team to design, deliver, and evaluate impactful learning experiences.
- Partner closely with the HRBP and Talent Management teams, as well as the various business and corporate function leaders to translate workforce needs into learning solutions.
Qualifications & Experience
- At least 1215 years of progressive HR, Learning & Development, or Organizational Development leadership experience, ideally in large, complex organisations.
- Experience in retail or customer-facing industries with emphasis on frontline workforce development.
- Strong track record in digital transformation of learning and proven ability to integrate AI and analytics in learning strategies.
- Demonstrated experience in vendor management and partnerships with learning institutions.
- Strategic thinker with strong business acumen, able to influence senior stakeholders and translate vision into execution.
- Strong leadership, communication, and change management skills.
- Passionate about shaping the future of work and enabling people to thrive in a digital economy.
