Head, GMO Continuous Improvements & Small Changes(Singapore, India)

Job Summary

The Head of Global Markets Operations Continuous Improvement and Small Change is a senior leadership role responsible for driving a structured, disciplined approach to continuous improvement, incremental change, and operational optimization across Global Markets Operations.

The role focuses on delivering high-impact, low-to-medium complexity improvements that enhance efficiency, control, service quality, and scalability across trading, post-trade, clearing, collateral, client, and regulatory operations. This role complements large transformation programs by ensuring ongoing optimization of the operating model.

What Success Looks Like

• Measurable improvements in efficiency, cost, service quality, and operational resilience.
• Faster delivery of incremental changes outside large transformation programs.
• Reduced operational risk through targeted process and control enhancements.
• Strong engagement and ownership of continuous improvement across Operations teams.
  
  

Responsibilities

Strategy

• Define and own the Global Markets Operations continuous improvement and small change strategy.
• Establish standardized methodologies (e.g., Lean, Agile, Kaizen) for incremental improvement delivery.
• Prioritize initiatives based on business impact, risk reduction, and feasibility.
• Embed a culture of continuous improvement across Operations.
  
  

Business

• Design, implement, and own the Global Markets Operations performance management framework.
• Establish consistent KPIs, metrics, and scorecards across trading, post-trade, clearing, collateral, client, and regulatory operations.
• Ensure alignment between operational performance metrics, business strategy, and risk appetite.
  
  

Processes

• Lead the end-to-end delivery of small change initiatives, including process enhancements, system configuration changes, automation, and control improvements.
• Partner with Technology and Operations teams to deliver changes outside of large transformation programs.
• Ensure rapid, low-risk delivery with clear ownership, governance, and controls.
• Track benefits realization and sustainability of delivered changes.
• Identify process inefficiencies, waste, rework, and control gaps across Global Markets Operations.
• Drive simplification, standardization, and automation of operational processes.
• Improve straight-through processing (STP), reduce manual interventions, and lower operational risk.
• Deliver targeted improvements to address operational risk, audit issues, and regulatory findings.
• Enhance preventative and detective controls through process and system improvements.
• Partner with Business Risk Management to ensure risk considerations are embedded in change delivery.
  
  

People & Talent

• Lead, develop, and retain a global regulatory operations organization.
• Build a strong leadership bench and succession pipeline.
• Foster a culture of accountability, control ownership, and regulatory excellence.
• Champion diversity, equity, and inclusion.
  
  

Risk Management

• Establish governance forums to review performance, cost, and capacity outcomes.
• Partner with Operations, Finance, Technology, HR, and Risk to align performance objectives.
• Represent Operations Business Performance Management in senior leadership and strategy forums.
  
  

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  
  

Key Stakeholders

• Lead and develop a global Business Performance Management team.
• Build strong analytical, financial, and data capabilities within the organization.
• Foster a culture of ownership, transparency, and continuous improvement.
• Champion diversity, equity, and inclusion.
  
  

Our Ideal Candidate

• Education - Bachelor's degree in finance, business, economics, or a related discipline required.
• Advanced degree (MBA or equivalent) preferred.
• 15+ years of experience in Operation optimization in Global Markets operations
  
  

Role Specific Technical Competencies

• Strong financial acumen and analytical capability.
• Expertise in performance measurement, management information, and data analytics.
• Ability to translate complex data into clear, actionable insights.
• Experience supporting large-scale operational transformation
• Demonstrated ability to engage effectively with senior management and regulators.
• Strong judgment and ability to provide constructive, credible challenge.
  
  

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
  
  

What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
  
  

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers