Job Description

JOB SUMMARY

DUTIES AND RESPONSIBILITIES

. Register hotel guest into the system with emphasis on fulfilling guest request, following necessary handling instructions and to establish credit policies and procedures

. Select and block rooms for arriving guest in taking into consideration special request, pre register VIPS, individuals or groups

. Work closely with Housekeeping to ensure that special requests are met and follow up accordingly

. Ensure that all guest information is correctly updated into Property Management System and maintained in an organized manner

. Utilize the Property Management System to generate Shift and Daily report

. Check guest out of the Hotel in accordance to the procedures make billing changes, post charges accordingly

. Ensure all guests complains are heard and reported to Guest Services Supervisor.

. Work with Supervisors regarding hotel business to keep them in an informed position

. Understand Marriott Brand Standards Audit (BSA) and to ensure consistency in executing the task as per SOPs

. Must be ready for new tasks given by Supervisors or Managers

. Must know minimum the basics of Marriott Rewards

. Must be confident to upsell rooms

. Must be customer oriented

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.