Guest Services Manager

Company Overview

Discover the new stay at W Singapore - Sentosa Cove by exploring the fully reimagined family-friendly Sentosa resort that invites discovery through striking sculptural design and vibrant colors. With 240 transformed rooms and suites inspired by a tropical microcosm, expect a social sanctuary with oversized beds, coral-orange sofas, private balconies, and tech-forward touches that keep everything effortless.

Set along the island's marina waterfront, the resort offers a relaxed yet social atmosphere. Indulge at SKIRT, the signature open-fire restaurant, recharge at AWAY Spa, or soak in the charismatic energy of WET Deck with its playful slide or live DJs sessions. Bold cocktails shake up the night at WOOBAR while the iconic Sunday brunch at the kitchen table invite you to linger a little longer. Perfectly blending style and comfort, W Singapore - Sentosa Cove is a destination for couples and trendsetters with a dynamic programming that brings wellness, culinary, music, and art to life and fosters connections.

Job Summary

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

Responsibilities

• Oversee daily property operations to maintain exceptional hospitality and service standards
• Resolve guest-related issues promptly by representing property management and applying effective problem-solving skills
• Manage guest inquiries and direct guests efficiently within the lobby to enhance their experience
• Track and document service issues to ensure timely follow-up and continuous improvement in guest relations