Assistant Vice President / Vice President

The Role

The KYC Client Outreach Support teams oversee delivery of Front Line Unit (FLU) process delivery including document indexing, remediation program oversight, policy advocacy, capacity/population requirements, restriction and closure processes, program governance and issue remediation, culture and training/readiness.

Role Responsibilities

• Support the delivery of a formalized remediation programs from a FLU perspective, adhering to Bank requirements
• Administer the collection, consolidation and feedback of policy observations made by clients as part of ongoing improvement of Bank processes and industry practices
• Support the FLU portion of the process to ensure restrictions and closures adhere to requirements and consider appropriate risks
• Support the monitoring and escalation of any issue remediation concerns or challenges
• Assist in the administration of the FLU governance framework as it relates to KYC requirements
• Support the drafting and coordination of documenting processes and formal guidelines as they relate to Outreach and associated FLU processes
• Support ad hoc reporting as it relates to Outreach performance, delivery and output
• Partner with colleagues in Banking, Sales,, FLU COOs, FLU Change, FLU Business Controls, Operations, HR and other groups as needed
• Support the design and delivery of cultural and people Initiatives and org health where needed
• Embrace a collaborative and output oriented culture

Required Skills

• Bachelor's degree or equivalent work experience
• 4+ years experience of governance, control, risk, financial or process oversight in a role crossing multiple time zones within the financial services industry
• Excellent interpersonal skills for motivation, collaboration and encouragement
• Professional Demeanor: Demonstrating patience, composure, and positive attitude.
• Problem Solving and Decision Making Skills: Thinking analytically, using diverse research skills, applying past experiences to problem resolution, developing multiple resolutions, knowing how to and where to go to resolve problems.
• Flexibility and Adeptness: Handling multiple projects and daily tasks adjust to a changing environment adept to new approaches that improve overall work efficiency and effectiveness.
• Initiative: Identify process improvements, demonstrate a self-starter behavior and a willingness to help others, and show potential to require minimal supervision.
• Strong organizational skills and ability to prioritize and manage competing priorities with excellent attention to detail
• Excellent proficiency using Microsoft office products, particularly Microsoft PowerPoint, Excel, Word