The Role
The KYC Client Outreach Support teams oversee delivery of Front Line Unit (FLU) process delivery including document indexing, remediation program oversight, policy advocacy, capacity/population requirements, restriction and closure processes, program governance and issue remediation, culture and training/readiness.
Role Responsibilities
- Support the delivery of a formalized remediation programs from a FLU perspective, adhering to Bank requirements
- Administer the collection, consolidation and feedback of policy observations made by clients as part of ongoing improvement of Bank processes and industry practices
- Support the FLU portion of the process to ensure restrictions and closures adhere to requirements and consider appropriate risks
- Support the monitoring and escalation of any issue remediation concerns or challenges
- Assist in the administration of the FLU governance framework as it relates to KYC requirements
- Support the drafting and coordination of documenting processes and formal guidelines as they relate to Outreach and associated FLU processes
- Support ad hoc reporting as it relates to Outreach performance, delivery and output
- Partner with colleagues in Banking, Sales,, FLU COOs, FLU Change, FLU Business Controls, Operations, HR and other groups as needed
- Support the design and delivery of cultural and people Initiatives and org health where needed
- Embrace a collaborative and output oriented culture
Required Skills
- Bachelor's degree or equivalent work experience
- 4+ years experience of governance, control, risk, financial or process oversight in a role crossing multiple time zones within the financial services industry
- Excellent interpersonal skills for motivation, collaboration and encouragement
- Professional Demeanor: Demonstrating patience, composure, and positive attitude.
- Problem Solving and Decision Making Skills: Thinking analytically, using diverse research skills, applying past experiences to problem resolution, developing multiple resolutions, knowing how to and where to go to resolve problems.
- Flexibility and Adeptness: Handling multiple projects and daily tasks adjust to a changing environment adept to new approaches that improve overall work efficiency and effectiveness.
- Initiative: Identify process improvements, demonstrate a self-starter behavior and a willingness to help others, and show potential to require minimal supervision.
- Strong organizational skills and ability to prioritize and manage competing priorities with excellent attention to detail
- Excellent proficiency using Microsoft office products, particularly Microsoft PowerPoint, Excel, Word
