Job Summary:
We are looking for a friendly and professional Guest Service Assistant to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a welcoming environment. This role involves assisting guests with their inquiries, managing reservations, and contributing to a positive guest experience.
Key Responsibilities:
- Greet and welcome guests in a friendly and courteous manner.
- Respond to guest inquiries and provide information about services and amenities.
- Manage reservations and check-in/check-out processes efficiently.
- Handle guest complaints and resolve issues promptly to ensure satisfaction.
- Maintain an organized and clean front desk area.
- Collaborate with other departments to meet guest needs and enhance their experience.
- Assist with administrative tasks such as data entry and reporting.
Qualifications:
- High school diploma or equivalent hospitality or customer service experience preferred.
- Excellent interpersonal and communication skills.
- Strong problem-solving abilities and a positive attitude.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Proficiency in using computer systems and reservation software.
- Flexibility to work various shifts, including weekends and holidays.
