Report directly to the Duty Manager, the Guest Service Agent (Management Trainee) is directly responsible for the day-to-day operations of the reception whilst on duty
The Guest Service Agent is also to ensure that guests and visitors are made to feel comfortable and welcome at home on arriving and departing the Hotel
Responsible for the supervision of the driveway and daily operation, and to ensure a consistently high standard of guest service
Responsible for Information desk activities (including guest queries, information, mail, and messages)
Identify the person to whom he/she is speaking, and the subject of the request, and direct the guest accordingly
Provide general information to customers and guests in a good and helpful manner
Identify ways of increasing the Hotel's overall profitability within the section
Know how to explain the hotel and network pricing policy to guests
Know how to present the sales pitch for the various network products and hotel services
Systematically offer the hotel's services to guests upon their arrival
Strive to implement the Accor Vision and demonstrate active use of the Accor Values
Requirements:
Diploma in Hospitality Management or equivalent
Prior experience in hotel front office operations is preferred
A strong focus on customer service
Excellent communication skills fluency in English is required
Be able to work shifts, weekends, and public holidays
