About the Role
Our client, a leading luxury hotel in Singapore, is seeking a Guest Relations Officer to deliver warm, professional, and personalised front office experiences to their diverse international guest base.
Responsibilities
- Assist guests with check-in, check-out, and cashiering duties
- Provide a warm welcome upon arrival, complete registration, and issue room keys
- Handle guest feedback, requests, and enquiries accurately and promptly
- Manage guests mail, messages, and phone calls
- Maximise room revenue through upselling and walk-in rate capture
- Support Guest Relations Assistants to maintain smooth Front Office operations
- Maintain cleanliness and professional presentation of the Front Desk
- Ensure compliance with hotel policies, PCI/Cash Float SOPs, and security procedures
Requirements
- Minimum GCE A Level or equivalent university degree preferred
- Minimum 2 years Front Office experience in a hotel environment
- Proficiency in Windows, Internet Explorer, and Word knowledge of Opera, POS or PMS an advantage
- Fluent in English strong interpersonal and communication skills
- Able to work under pressure, independently, and within a multicultural team
The Talent People Pte. Ltd. | EA Licence No. 24C2589
