GUEST RELATIONS MANAGER

Requirement

1. Guest Experience& Service

• Welcome and attend to guests professionally upon arrival.
• Manage reservations, walk-ins, and table allocations efficiently.
• Build and maintain strong relationships with regular and VIP guests.
• Ensure guest satisfaction throughout their visit and follow up on feedback.
• Handle guest complaints tactfully and escalate when necessary.

2. VIP & Table Management

• Coordinate VIP bookings, bottle service, and minimum spend requirements.
• Manage seating plans according to capacity and revenue optimisation.
• Liaise with floor staff, bar team, and security to ensure smooth service flow.
• Monitor guest crowd flow and maintain comfort and safety standards.

3. Sales & Revenue Support

• Promote events, themed nights, and special promotions.
• Upsell premium tables, bottle packages, and exclusive experiences.
• Maintain client database and follow up with guests for repeat visits.
• Support marketing initiatives and partnership events.

4. Compliance &Brand Representation

• Ensure adherence to company SOPs and service standards.
• Uphold dress code and entry policies professionally.
• Ensure responsible alcohol service awareness.
• Represent the brand positively both on-site and via social engagement (if required).

Requirements

• Minimum 1-2 years of experience in hospitality, nightclub, or premium F&B environment.
• Well-groomed, confident, and customer-focused personality.
• Strong communication and interpersonal skills.
• Comfortable working late nights, weekends, and public holidays.
• Sales-oriented and target-driven mindset preferred.
• Available start immediate is an advantage.
• Willing to work midnight shift and on weekend/PH.
• Candidates with more relevant work experience will consider for a Assistant Manager role.