As the Guest Relations Manager, you shall willingly and diligently carry out the duties assigned to you from time to time, including but not limited to the following:
- Handle phone calls and inquiries relating to reservations.
- Greet and coordinate the seating of guests.
- Recognize the regular guests and highlight to the Executive Chef / Restaurant Manager about guest's preferences.
- Ensure guests requests are not delayed.
- Record and report all guests complaints to the Executive Chef/Restaurant Manager immediately.
- Promote the Restaurant by establishing a loyal and regular customer base, maintaining a regular customer database and provide personalize customer service.
- Maintain the highest standard of cleanliness, the maintenance of furnishings and equipment and the proper set up of in the Restaurant.
- Work together with the Service Team to serve customers, including but not limited to taking orders, clearing tables, polish wine glasses and others as assigned by the Restaurant Manager.
- Perform miscellaneous job-related duties as assigned.
