About Ember:
Located between the vibrant districts of Chinatown and Clarke Quay, Ember is a modern European Woodfire BBQ Restaurant and wine bar set in a lush, forest-inspired space. With a focus on warm hospitality and flavourful open-flame cooking, Ember offers a refined yet relaxed dining experience.
We are looking for a Guest Relations Executive to assist our service team in delivering memorable, seamless, and heartfelt guest experiences. This is a key role for someone who thrives on floor presence, relationship-building, and service excellence.
Key Responsibilities
- Be a warm and visible presence on the floor, welcoming guests and ensuring every table is well cared for.
- Lead by example in upholding service standards, tone, and the culture of Ember.
- Handle guest feedback and resolve service issues with professionalism, empathy, and care.
- Maintain strong knowledge of the food and wine menu to assist guests and support staff confidently.
- Work with the Restaurant Manager and Sommelier to train, guide, and motivate the service team.
- Oversee daily front-of-house operations, including pre-shift briefings, floor assignments, and team coordination.
- Build relationships with regular guests and VIPs, tracking preferences and anticipating needs.
- Support reservations, private dining bookings, and large party coordination.
- Monitor service flow, pacing, and ambiance throughout service.
- Assist in reporting, scheduling, and day-to-day administrative tasks.
What We're Looking For
- Minimum 2-3 years of supervisory or assistant manager experience in a full-service restaurant or hospitality setting.
- A natural host - warm, professional, and attentive.
- Strong floor presence and attention to detail in guest interactions.
- Excellent communication and problem-solving skills.
- Experience with handling guest feedback and creating solutions under pressure.
- Familiarity with POS and reservation systems.
- A team player who can coach, uplift, and lead others.
- Passionate about hospitality and creating meaningful guest connections.
Why Join Ember
At Ember, service is more than routine - it's about connection, warmth, and intention. Join a team that values thoughtful hospitality, creative expression, and a genuine love for people and food.
