Growth Operations Manager

About Us

Coincall is a fast-growing crypto derivatives exchange that focuses on options trading, with an obsession for ease of use from day one, catering to both new and professional traders.

Our platform is user-friendly, featuring zero spread for selected options, and we offer a diverse range of altcoin options, including SOL, MATIC, BCH, FIL, and more.

Why Join Us

As a fast growing company, we have the agility and boldness to take risks and explore uncharted territory. The team is passionate about creating products that fill unmet needs in the market.

You will have the chance to make a real impact, bringing new ideas to life and influencing our strategic direction. We empower the team with freedom and autonomy to experiment with new ideas and take calculated risks.

Role Overview

The Growth & Community Manager will drive user acquisition, engagement, and retention across Coincalls key channels and communities. This role blends data-driven growth operations with hands-on community building, requiring strong execution skills, creativity, and an understanding of the crypto user journey.

The ideal candidate is passionate about cryptocurrency adoption, experienced in managing online communities, and skilled at turning data insights into actionable strategies that improve user conversion and retention.

Responsibilities

• Identify, establish, and manage partnerships with high-quality channels, communities, and partners.
• Design and execute user growth campaigns to drive acquisition and conversion.
• Monitor and optimize channel performance using data to improve ROI and efficiency.
• Develop and implement community operations strategies across Telegram, Discord, WhatsApp, and other platforms.
• Plan and execute campaigns and events to enhance engagement and retention.
• Build and manage user lifecycle strategies to improve conversion and reduce churn.
• Analyze user behavior to identify churn risks and implement retention strategies.
• Gather and consolidate user feedback to collaborate with product, customer service, and marketing teams on user experience improvements.
• Support daily operational tasks and cross-functional initiatives as needed.

Requirements

• 13 years of experience in growth operations, user operations, or channel development. Experience in crypto, fintech, or internet companies is a plus.
• Strong analytical and problem-solving skills; able to evaluate and optimize initiatives based on data.
• Proficiency in both Chinese and English (spoken and written).
• Familiarity with community management tools and data dashboards is advantageous.

We regret that only shortlisted applicants will hear back from us. Thank you for your application.

Note on Regulatory Scope

This role is focused on user growth, community management, and operational support. It does not involve providing investment advice, soliciting trades, managing client assets, or carrying out any activity regulated under Singapores Financial Services and Markets Act (FSMA). Any promotional or community initiatives will be conducted in line with applicable regulations, and the role will support only permitted operational and marketing functions.