Growth Lead, Learning Centre #PLQ #NJH

.Learning Centre for AI / Robotics

As our Lead Centre Manager, you will be the driving force behind our sales performance, centre operations excellence, and team leadership. This is a senior role for a results-oriented individual who thrives in a fast-paced environment and is passionate about both education and building high-performing teams.

Responsibilities & Duties

Sales Leadership & Revenue Ownership

. Own and be fully accountable for sales, revenue, and cash collection KPIs across all centres

. Lead and facilitate regular Centre Manager meetings to align on targets, performance, and strategy

. Drive continuous sales training for Centre Managers to sharpen conversion skills, objection handling, and consultative selling techniques

. Monitor and audit messaging from each centre to ensure consistency, quality, and alignment with Kodecoon's brand voice and sales approach

. Ensure high lead-to-trial conversion rates and trial-to-student enrolment rates across all centres

. Develop and execute strategies to consistently hit and exceed revenue targets on a monthly and quarterly basis

Promotions, Campaigns & Special Sales

. Serve as the promotion owner and to plan, execute, and evaluate all promotional campaigns, discounts, and seasonal offers

. Own the end-to-end holiday camps sales process, including planning, pricing, marketing coordination, and enrolment targets

. Lead and manage competition sales efforts, coordinating with the teaching and marketing teams to drive participation and revenue

. Spearhead price increase exercises by planning communication strategies, preparing Centre Managers, and ensuring smooth rollout with minimal churn

. Collaborate with marketing to design lead generation initiatives such as exhibitions, campaigns, and various partner events

Team Management & Hiring

. Own the Centre Manager hiring process, from defining hiring criteria and conducting interviews to onboarding and performance evaluation

. Mentor and coach Centre Managers on daily operations, sales effectiveness, customer communication, and professional growth

. Set clear performance expectations for each Centre Manager and conduct regular performance reviews

. Foster a high-performance culture centred on accountability, continuous learning, and customer-centricity

. Identify skills gaps within the centre team and develop targeted training plans to address them

Operations & Quality Oversight

. Conduct regular audits of centre operations, covering the scope for parent communication, lead quality, enrolment workflows, and class delivery coordination

. Work closely with the teaching team to ensure student progress is tracked and acted upon for parent follow-up and retention

. Support customer success initiatives such as special programmes, competitions, and community events to strengthen the Kodecoon parent community

. Act as an escalation point for complex parent concerns or centre-level operational issues, resolving them effectively and professionally

Strategy & Reporting

. Prepare and present monthly sales and enrolment performance reports to the founding team

. Analyse conversion funnel data to identify bottlenecks and implement corrective actions across centres

. Contribute to overall business strategy discussions by providing ground-level insights from centres and the parent community

. Benchmark Kodecoon's offerings against competitors and identify opportunities for growth and differentiation

Skills & Qualifications

. Minimum 3-5 years of experience in sales, operations, or centre management, preferably in education or a service-oriented industry

. Proven track record of meeting and exceeding sales targets and KPIs

. Strong leadership skills with experience managing, coaching, and developing a team

. Excellent communication and interpersonal skills

. Highly organised, data-driven, and comfortable working with CRM tools and performance dashboards

. Strategic thinker who can balance big-picture planning with hands-on execution

. Self-motivated, proactive, and thrives in a fast-paced, start-up environment

. Strong problem-solving ability with a calm and solutions-focused approach under pressure

Additional (Good-to-Have!)

. Experience or genuine interest in the ed-tech space, coding education, or STEM programmes

. Familiarity with running lead generation campaigns, marketing funnels, or community engagement events

. Prior experience with price increase communications or managing customer retention during transitions

. You are eager to shape the skills and minds of our next generation in equipping them with the right digital skills

. An entrepreneurial mindset - you see opportunities where others see obstacles and take ownership without being asked

Interest applicants, pls email updated resume to [Confidential Information]

Jessie Hoe Huey Miin

CEI Reg No. R1103861

EA Lic: 99C4599