Group Head, Technology Delivery & Project Governance

Brief Summary

• Lead the governance and delivery of complex technology programmes from initiation through production stabilisation, ensuring alignment with approved business outcomes. Provide strategic direction, hands-on execution oversight and delivery leadership across internal teams, vendors and regional stakeholders.

Responsibilities

• Establish and maintain project governance frameworks, standards, policies, stage gates, decision forums and escalation pathways. Direct strategic technology initiatives and transformation programmes, ensuring delivery within approved scope, schedule, budget and quality parameters. Oversee the full delivery lifecycle, including requirements, solution design, development, integration, testing, migration, deployment and operational transition. Review and challenge solution designs and implementation plans for alignment with business requirements, security controls and enterprise architecture standards. Manage system integrators, consultants, technology vendors and other delivery partners, holding them accountable for contractual commitments, milestones, resources, quality and issue resolution. Identify, assess and control technology, operational, project and vendor risks, issues and dependencies. Develop mitigation and contingency plans, assign ownership and ensure material matters are escalated and resolved promptly. Work with business, technology, operations, risk, compliance and control functions to establish priorities, facilitate decisions and maintain alignment. Coordinate strategic initiatives across Singapore, Malaysia, Thailand and Hong Kong, providing oversight to regional project and delivery teams. Ensure operational acceptance, knowledge transfer, support readiness and post-implementation stabilisation are completed. Monitor delivery KPIs, milestones and success measures, taking corrective action when performance deviates from approved plans. Prepare project updates, risk assessments, decisions and recommendations for senior management, steering committees and governance forums. Conduct post-implementation reviews and implement lessons learned to improve delivery consistency and governance maturity. Resolve delivery obstacles, cross-functional dependencies and critical issues through timely intervention and structured escalation. Support effective commercial and delivery governance for outsourced engagements. Undertake occasional travel to support regional teams and strategic technology projects.

Requirements

• Bachelor's degree in Information Technology, Computer Science, Engineering, Business Administration, Project Management or a related discipline. At least 10 years of experience leading large-scale technology projects, programmes or transformation initiatives. Demonstrated experience delivering complex application, infrastructure, cybersecurity, cloud or digital transformation projects from initiation through production deployment. Strong knowledge of the technology delivery lifecycle, including requirements analysis, architecture, development, integration, testing, deployment and operational transition. Experience managing system integrators, technology vendors and cross-functional delivery teams. Practical knowledge of project management methodologies and governance frameworks, including PMP, PRINCE2, Agile or hybrid delivery models. Experience coordinating regional teams and cross-border initiatives. Strong execution capability with the ability to provide hands-on delivery support when required. Ability to balance governance controls with practical delivery outcomes and timely decision-making. Demonstrated leadership, stakeholder management, influencing and accountability-building skills. Sound technology judgement and the ability to evaluate solution and implementation proposals. Strong vendor, delivery partner and commercial management capabilities. Effective problem-solving, decision-making, risk management and escalation skills. Strategic thinking combined with close attention to delivery detail. Ability to manage multiple complex initiatives concurrently. Familiarity with project and delivery management tools such as Microsoft Project and Jira.