GM, Operation

OVERALL PURPOSE

• To lead the overall operations of KJFEM Singapore, ensuring operational excellence, customer satisfaction, profitability, workforce productivity, and sustainable business growth while maintaining compliance with Singapore regulatory requirements.

KEY RESPONSIBILITIES

• Own end-to-end operational performance across all Singapore contracts, ensuring service quality, manpower deployment, and SLAs are consistently met.
• Develop and execute the Singapore operations strategy in line with company growth targets, budget, and revenue objectives.
• Manage the P&L for the Singapore business unit, including budgeting, cost control, and margin-improvement initiatives.
• Lead, coach, and develop Operations Managers, Executives, and Supervisors to build a strong succession pipeline.
• Act as the senior client-facing point of contact for key accounts, including facilities and industrial clients, managing escalations and strengthening long-term relationships.
• Drive workforce planning, manpower optimisation, and compliance with Singapore's Progressive Wage Model (PWM) and related labour regulations.
• Oversee WSH (Workplace Safety and Health) compliance, audits, and risk management across all sites.
• Standardise and continuously improve operational workflows, SOPs, and quality control systems across the Singapore portfolio.
• Support new business development, including client proposals, site assessments, and contract mobilisation for new accounts.
• Report regularly to the General Manager on operational KPIs, financial performance, risks, and improvement plans.
• Collaborate with the Malaysia operations team to align best practices, resourcing, and cross-border support where relevant.

REQUIREMENTS

• Minimum 8–12 years of operations management experience, with at least 3 - 5 years in a senior leadership role, ideally within cleaning, facilities management, or integrated FM services.
• Proven track record of managing multi-site operations and teams of 100+ frontline and supervisory staff.
• Strong P&L and budget management experience, with demonstrated ability to improve operational margins.
• Solid understanding of Singapore's regulatory environment for the cleaning sector, including PWM, MOM guidelines, and WSH requirements.
• Experience managing corporate, industrial, or semiconductor/manufacturing facility clients is a strong advantage.
• Excellent client relationship management and stakeholder engagement skills at senior level.
• Strong people leadership skills, with the ability to build capability across a multi-tiered operations structure.
• Diploma or Degree in Business Administration, Facilities Management, or a related field.
• Data-driven and process-oriented, comfortable working with reporting dashboards, SOPs, and structured documentation.
• Singaporean/PR strongly preferred given the client-facing and regulatory nature of the role.