General Service Manager

Job Summary:

. Manages the day-to-day operations of various assigned facilities to ensure the cost effective, safe and efficient operation of the customer's facilities

. Provides operational leadership to account team to ensure operational excellence is continually achieved

. Have thorough understanding of the contract and ensure that the contractual obligations are delivered and meet Customer Satisfaction expectation

. Communicates contract deliverable, objectives, and expectations to the staff.

. Staff development and training to improve productivity & competencies

. Role out the branding policy and follow as per specification

. Maintain records and reports necessary to comply with Company, government, and accrediting agency standards, regulations, and codes.

. Maintains confidential records.

. Prepare monthly/quarterly/year-end reporting to ensure promptness and accuracy.

. To play a key support role in the delivery of client projects, including client liaison, contact with internal resource departments and external suppliers, and administrative work.

. To contribute to the financial administration of client projects, including but not limited to completing timesheets, completing expenses, up-dating budgets and raising draft invoices.

. To manage the administration and smooth running of client jobs, including taking responsibility for reporting, management of client communication and program participants including contact reports, maintaining up-to-date electronic and paper files

. To effectively manage suppliers to ensure the highest quality is delivered and the best price negotiated.

. Ensure all HR, Finance, Procurement and EHS processes followed for compliant

. Ensures that all programs and procedures of the operating staff are being implemented.

. Manages and supervises facilities personnel including hiring, promotions, and recognition, discipline and personnel terminations. Responsible for completion of required documentation and forms.

. Identifies, investigates and reports on the need or opportunity to undertake buildings or system modifications.

. Work with Business Development Manager for new business account.

. Maintain high employee morale.

. Maintains open communications with the customer and good customer relationship to improve customer satisfaction.

. Secure more Ad-hoc works on site to increase business volume.

. Meeting projected gross margin targets

. Complies with all company policies and procedures and adheres to company standards of business ethics and conduct.

. Ensure compliance to Safety, Health & Environment Procedures and Reporting.

. Any other ad-hoc projects as assigned by the FM Operations Director

Key Result Areas:

. Have thorough understanding of the contract and ensure that the contractual obligations are delivered and meet Customer Satisfaction expectation

. Work closely with Customer, peers and subordinates to foster close working relationship

. Provides leadership to site team to ensure operational excellence is continually achieved

. Staff development and training to improve productivity & competencies

. Role out the branding policy and follow as per specification

. The timely preparation and submission of payroll and notice of change forms.

. Preparation of monthly and quarterly or yearly report

. Responsible and adherence to all Safety, Health and Environment Procedures and Reporting

. Customer retention and to participate in contract renewal.

. Staff training and retention

. Ensure all billing on time (Base and Ad-hoc works)

. Acquire more Ad-hoc works on site to increase business volume.

. Meeting projected gross margin targets

Key Area Responsibly:

. Security services

. Cleaning services

. Landscaping Services

. Food services

. WWTP Operations

Knowledge, Skill and Abilities Required:

. Bachelors degree in engineering, engineering technology.

. 3 to 5 years experience in the direct supervision of multi-building operations required.

. Strong organizational skills and a participatory management style.

. Strong interpersonal relations ability, excellent oral and written communications skills

. Excellent time management and teamwork skills

. Commitment to continuous improvement and best practice

. Excellent grooming and personal hygiene standards

. Self-motivated and lateral thinking

. Must be computer literate in Microsoft Office products (Word, Excel, Outlook)

. Excellent English written and verbal communication skills.

. Complies with all divisional and site-specific policies, guidelines, and procedures. Making safety adherence as a prerequisite to employment.

. Good knowledge and understanding of GMP practices