Job Description
- Oversee and manage all daily operations to ensure efficiency, productivity, and excellent service delivery.
- Supervise staff, including hiring, training, and performance evaluation.
- Develop and implement business strategies to improve growth, profitability, and market share.
Financial management:
- Manage budgets, forecast expenses, and control costs.
- Ensure accurate financial reporting and optimize cash flow.
- Staff and performance management:
- Lead, coach, and develop a high-performing team and first-line managers.
- Set performance goals, delegate tasks, and ensure accountability for achieving targets.
- Resolve conflicts and ensure compliance with company policies and procedures.
Customer and client relations:
- Ensure high levels of customer satisfaction and build strong relationships with clients, partners, and suppliers.
- Handle escalated customer issues and maintain service standards.
Requirements
- Bachelor's degree in Business Administration, Logistics, or a related field.
- Proven experience in a management role, preferably within the moving or logistics industry.
- Strong leadership, communication, and interpersonal skills.
- Excellent financial management skills, including budgeting and forecasting.
- Strong problem-solving and decision-making abilities.
- Ability to work under pressure and manage competing priorities in a fast-paced environment.
- Knowledge of industry regulations, standards, and best practices.
