Overall Leadership (): Provide strategic direction and oversee the entire daily operations of the restaurant to ensure efficiency, profitability, and exceptional customer experience. (,)
Financial Management (): Develop and manage annual budgets, control costs (including inventory, supplies, and labor), analyze financial reports (P&L), and implement strategies to maximize revenue and achieve financial targets. (,(),(),)
Customer Service Excellence (): Uphold the highest standards of service quality. Handle customer feedback and resolve complaints promptly to maintain a positive brand reputation and high customer satisfaction scores. (,)
Marketing & Business Development (): Develop and execute local marketing initiatives (e.g., social media campaigns, seasonal promotions, collaborations) to attract new customers and enhance customer loyalty. ((,),)
Team Management (): Recruit, train, mentor, and schedule all front-of-house and back-of-house staff. Foster a positive, collaborative, and high-performance work environment. ()
Compliance & Safety (): Ensure strict adherence to all Singapore government regulations, including food safety and hygiene standards (SFA), licensing laws, and employment regulations. (,(SFA))
2. Job Requirements ()
Experience (): Minimum of 8 years of relevant experience in the F&B industry, with at least 5 years in a senior management role (e.g., Restaurant Manager, Assistant General Manager) overseeing a full-service restaurant. (8,5(),)
Leadership Skills (): Proven ability to lead, motivate, and develop a large and diverse team. Strong decision-making and problem-solving skills. ()
Financial Acumen (): Demonstrated experience in budgeting, financial analysis (P&L management), and cost control to drive profitability. ((),)
Industry Knowledge (): In-depth knowledge of restaurant operations, food trends, and the competitive landscape in Singapore's F&B market. ()
Education (): Bachelor's degree in Business Administration, Hospitality Management, or a related field. A relevant Master's degree will be an advantage. ()
Communication (): Excellent communication and interpersonal skills to effectively interact with customers, staff, suppliers, and stakeholders. (,)
