General Manager, Aftersales (4S Operations)

About the Role

BYD by 1826 is seeking an experienced General Manager, Aftersales to lead the setup and operations of our first full-scale 4S flagship automotive facility in Singapore.

BYD by 1826 has sold over 5,000 BYD vehicles to date and is expecting a continued growth of 5,000 BYD car sales/year ahead, this role will oversee and scale the entire aftersales function, including workshop operations, spare parts, warranty, PDI, and body & paint.

This is a unique opportunity to build and lead a high-growth aftersales business from the ground up.

Current openings for our 4S flagship automotive facility include:

• General Manager, Aftersales
• Parts Manager, Aftersales
• Workshop Manager
• Service Manager
• Technician Lead

Key Responsibilities

• Lead the setup and day-to-day operations of a full 4S aftersales facility
• Oversee workshop performance, including productivity, quality, and turnaround time
• Build and manage teams across service, technical, parts, and warranty functions
• Establish parts inventory strategy to ensure availability and efficiency
• Manage warranty and claims processes in line with manufacturer standards
• Drive customer experience, satisfaction, and retention
• Oversee bodyshop operations
• Own aftersales P&L and key operational KPIs
• Ensure compliance with all safety, regulatory, and EV standards

Requirements

• Minimum 10 years of automotive aftersales experience
• At least 5 years in a senior leadership role (e.g. Service Manager / Aftersales Head)
• Strong experience in workshop operations and team management
• Background in authorised dealership or distributor environment
• Experience with EV or new energy vehicles is an advantage
• Proven ability to build, scale, and optimize aftersales operations

Why Join Us

• Join Singapore's fastest-growing automotive EV platform
• Lead the aftersales development within our full 4S ecosystem
• High-impact leadership role with strong growth potential
• Work closely with senior management and partners

Compensation

• Competitive salary package aligned with senior leadership roles
• Performance-based incentives

Application Note

We welcome applications from experienced aftersales leaders across the automotive industry who are looking to take on a strategic, build-and-scale leadership role.