About the Role
Barrels Entertainment is looking for an experienced and hands-on General Manager to oversee the overall operations of our F&B business in Singapore, including restaurant performance, team leadership, customer experience, and business growth.
We are seeking a capable and driven individual with strong operational knowledge, people management skills, and the ability to lead a fast-paced restaurant environment. The ideal candidate should be confident in managing day-to-day outlet operations while also supporting business planning, cost control, staff development, and service quality.
This role is suited for someone who can take ownership of operations, lead by example, and ensure the outlets run smoothly and profitably.
Key Responsibilities
- Oversee the overall daily operations of the restaurant and ensure smooth service standards across the business.
- Lead and manage outlet teams, including supervisors, service staff, and support personnel.
- Drive operational excellence in customer service, food and beverage quality, cleanliness, and team performance.
- Monitor sales performance, labour cost, stock usage, wastage, and other key operational metrics.
- Manage staffing plans, scheduling, attendance, recruitment, onboarding, and staff discipline.
- Work closely with kitchen and service teams to maintain consistency in food quality and customer experience.
- Support menu planning, promotions, events, and revenue-generating activities.
- Handle customer feedback and resolve complaints professionally and efficiently.
- Maintain strong cost control across purchasing, inventory, utilities, and general outlet expenses.
- Liaise with suppliers, vendors, landlords, and relevant authorities where required.
- Ensure compliance with food hygiene, workplace safety, and operational standards.
- Conduct regular checks on facilities, equipment, and outlet upkeep, and coordinate maintenance when needed.
- Prepare reports, monitor business performance, and provide operational updates to management.
- Step in operationally during peak periods and support the team on the ground where necessary.
Job Requirements
- Minimum 8 to 10 years of experience in restaurant or hospitality operations, including management experience.
- Proven experience in leading teams and handling full restaurant operations.
- Strong understanding of food and beverage service, customer service, staffing, and cost control.
- Experience in handling multi-outlet operations or high-volume service environments is an advantage.
- Good leadership, communication, and problem-solving skills.
- Able to work independently and make sound operational decisions.
- Strong organisational skills and attention to detail.
- Able to work weekends, public holidays, and flexible shifts where required.
- Possess a valid Singapore Class 3 driving licence (Manual).
- Diploma, Degree, or equivalent qualification in Hospitality, Business, or related field preferred.
Preferred Attributes
- Hands-on and operationally strong
- Mature and confident in team leadership
- Good business sense with focus on sales and cost control
- Able to work under pressure and manage day-to-day challenges effectively
- Positive attitude and commitment to service excellence
About Us
Barrels Entertainment operates F&B concepts in Singapore focused on quality food, strong service, and memorable customer experiences. We are looking for a dependable and experienced General Manager to support our operations and help drive the business forward.
