Lead discovery phases across divisions, identifying stakeholders defining scope, business cases, risks, KPIs, and solution options.
Facilitate workshops, eliciting both functional and non-functional requirements through interviews, observation, Joint Requirements Development, and prototyping.
Define and document comprehensive use cases, workflows, process maps, user stories, data mappings, and acceptance criteria.
Collaborate with engineering, product owners, UX, and delivery teams to ensure clarity and accurate translation of requirements into design and implementation.
Perform analysis on business processes and data to identify inefficiencies, propose solutions that optimize operations or reduce cost.
Manage stakeholder alignment, expectations, and effective communication across business units, technical teams, and leadership.
Support UAT and change management activities, ensuring solutions meet business objectives and are successfully adopted.
What Success Looks Like
Divisions are onboarded to platform products smoothly, on time and delivering intended business outcomes.
Increased stakeholder satisfaction across divisions driven by improved effectiveness in collaboration and communication.
Documentation (e.g. use cases, workflows, data maps) are used extensively, demonstrating clarity, completeness, and business value.
Requirements
Bachelor's degree in Business, IT, Engineering or related field.
5+ years of experience in senior business analysis roles, especially involving cross-functional or platform onboarding projects.
Strong expertise in discovery, requirements elicitation, process modelling, use case and data mapping techniques.
Proven record of leading workshops, writing clear requirement specifications, and facilitating UAT/change management.
Advanced analytical skills with experience in KPI definition, data-driven insights, cost-benefit/risk analysis.
Skilled in project tracking tools (e.g., Jira, Trello) and documentation platforms (e.g., Confluence, Google Workspace).
Excellent communication, stakeholder management, problem-solving, documentation, and facilitation skills.
Ability to partner with technical delivery teams and understand architecture, data models, and digital platforms.
Preferred Qualifications
Experience in Agile/Lean software delivery.
Familiarity with enterprise/cloud platforms or digital government systems.
