Overall Job Objectives
We are looking for highly motivated and passionate individuals to provide warm, friendly, and exceptional food & beverage service within INITIA Group's F&B brands. He/She will assist the Outlet In-Charge in driving outlet sales while delivering excellent service to ensure customer satisfaction.
Core Responsibilities
- Host and greet guests in a warm and friendly manner.
- Be well-versed with the outlet's products and services and actively promote or upsell items when appropriate.
- Provide a high standard of service through attentive and engaging guest interaction.
- Adhere to all operational procedures and suggest improvements for service efficiency.
- Maintain proper grooming and represent the brand professionally.
- Understand and operate POS/ordering systems to ensure smooth service.
- Address guest concerns promptly and escalate issues to the immediate superior for quick resolution.
- Assist the Outlet In-Charge in promoting specific menu items or services.
Job Specifications
- No prior experience required - fresh entrants are welcome to apply!
- With Good communication skills
- Able to work independently and demonstrate positive energy.
- Friendly, outgoing, and dedicated to delivering outstanding customer service.
- Flexibility to work shifts, including weekends and public holidays, based on business needs.
Key Deliverables
- Greet and host guests warmly while ensuring exceptional customer service and satisfaction.
- Be knowledgeable about the outlet's products/services and assist in promoting and upselling them.
- Maintain smooth operations by adhering to procedures and handling POS/ordering systems effectively.
- Escalate guest issues to superiors promptly and suggest service improvements where possible.
- Represent the brand with professional grooming and positive interaction.
Benefits of the role
- Career Progression
- Working location will be premium location at Orchard area
- Collaborative and inclusive work environment that values creativity and innovation.
- Opportunity to work on diverse projects across various industries.
INITIA GROUP is the biggest brand concept leader in Singapore & Malaysia. We have been in the beauty and F&B industry for years and are now in Art, Retail, and Photo Studios. We are a fast-paced growing company, bringing all unique and on-trend concepts. We have a lot of expansions going on and we need additional talents in our growing family.
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If you're excited about our company's vision for this position and want to start the path of becoming one of our future leaders, we'd like to hear from you.
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You may visit our website to learn more about us: https://initia.sg/
APPLY NOW!
