Front Office Manager

Summary:

. Ensures that all areas under Front Office are running efficiently and in accordance with the property's policies and procedures and that customer satisfaction is maximized at all times.

. Maximizes profitability in Rooms through promoting sales, controlling costs and optimizing resources.

. Assists in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations.

. To be highly visible throughout the operation in guest contact areas.

. Checks the accuracy and transmission of reports and cooperates with Sales and Marketing in planning forecasts.

Duties & Responsibilities:

. Responsible for greeting and fond farewell for VIP and special attention guests.

. Resolve guest complains in a timely manner and respond on time to any complaints.

. Participate in interacting with guests and ensuring that shift duties are handled by front desk Employees.

. Handling of guest security and creating functional emergency procedures.

. Ensures that all associates under Front Office department have updated job descriptions, appraisals and are given clear development opportunity guidelines.

. In coordination with the Human Resources Department, ensures that Front Office associates undergo adequate training and that it is carried out in their day-to-day activities.

. Produces all department budgets and develops strategies to ensure they are achieved.