OVERVIEW:
We are seeking a highly organized and proactive Front Office Manager to be the central hub of our daily operations. This role is critical for ensuring a smooth, efficient, and positive work environment by managing administrative functions, enhancing office systems, and providing exceptional support to our team and senior management. The ideal candidate is a detail-oriented problem-solver with excellent communication skills.
ROLE RESPONSIBILITIES:
- Manage front office activities such as handling of queries, complaints, requests, emergencies and receiving external parties promptly and effectively.
- Ensure a warm, professional, and efficient experience at all touchpoints.
- Monitor lobby appearance and maintain high service standards.
- Administrative & Executive Support
- Managing correspondence and documentation
- Act as a central point of contact for internal and external communications, ensuring a professional and timely response.
- Front Office Operations & Facility Management
- Oversee all office operations, including rooms arrangement, supply inventory, equipment maintenance, and vendor relationships.
- Maintain a safe, clean, and fully functional office environment that aligns with company standards and culture.
- Implement and refine office policies, procedures, and systems to maximize efficiency.
- Financial & Budget Administration
- Assist in the development and management of the office budget, tracking expenses and identifying cost-saving opportunities.
- Process invoices, coordinate payments, and maintain accurate financial records for review.
- Maintain impeccable physical and digital office management systems and processes, ensuring data integrity, security, and confidentiality.
- Coordinate key company projects, such as meetings, conferences, workshops and special events, from conception to execution, managing timelines, resources, and budgets.
- Generate data analysis and reports to support decision-making and operational improvements.
JOB REQUIREMENTS:
- Bachelor's degree in Hospitality Management or related field.
- 35 years of front office or guest services experience; preferably in hotel industry
- Strong leadership, communication, interpersonal and customer-service skills.
- Ability to work independently and as part of a team.
- Excellent organizational and time management skills
- Excellent problem-solving and conflict-resolution abilities.
- Ability to work flexible hours, including evenings, weekends, and holidays.
