Mama Shelter is more than just a hotel - it's a vibrant, playful, and welcoming space where guests feel at home. We're looking for a Front Office Manager who will lead our reception team with energy, creativity, and a passion for hospitality.
What You'll Do
- Oversee daily front office operations to ensure smooth check-in/check-out experiences.
- Lead, train, and motivate the reception team to deliver exceptional guest service.
- Manage reservations, room allocations, and handle guest inquiries with a smile.
- Collaborate with other departments to create unforgettable experiences for our guests.
- Ensure compliance with Mama's standards and procedures.
- Conduct daily updates on occupancy matters to the management
What We're Looking For
- Diploma in Hotel Management or equivalent
- Previous experience in hotel operations or supervisory roles.
- Strong understanding of hotel operations, revenue management, budgeting, forecasting and team leadership.
- Excellent communication and interpersonal abilities.
- Knowledge of Opera Cloud, HOTELLINK will be desirable.
- Ability to work flexible shifts, including evenings, nights and weekends.
- A positive, energetic attitude that matches Mama's spirit.
