Front Office Application Support

JOB SCOPE

• Provide Front Office production/application support for trading applications across asset classes like FX, Interest Rates, Credit, Commodities, Fixed Income products.
• Work closely with traders and business stakeholders to investigate and resolve application, trade flow, and production issues.
• Monitor trading platforms, application health, batch processes, and operational workflows to ensure system stability and availability.
• Manage Incidents and Problem management.
• Perform start of day, End of Day and start of week checks.
• Analyze application logs, activity logs, and batch logs using Python scripting and SQL queries for troubleshooting and issue investigation.
• Identify opportunities for automation and automate manual tasks being performed by team

Key Requirements:

• 5+ years of relevant Trading Application Support experience within investment banking or financial services environments.
• Candidates with sound technical capabilities and financial markets knowledge but without direct support experience may also be considered.
• Good understanding of financial markets and ideally more than 1 asset class such as FX, Interest Rates, Commodities or other trading products.
• Hands on experience on SQL queries and commands.
• Python scripting knowledge, particularly for log analysis, troubleshooting, and operational support activities.
• Experience in Monitoring tools e.g. ITRS Geneos, Splunk, Elastic, Dynatrace etc
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to work in a fast-paced Front Office support environment with direct business user interaction.
• Strong communication and stakeholder management skills.