Front Office Application Support Analyst

We are looking to hire a Front Office Application Support Analyst to provide frontline production support for trading and front office applications across multiple asset classes, supporting business-critical trading activities and ensuring platform stability and availability. This role is the key focal point for the customer/client /associate experience, restoring complex/major production incidents under tight Service Level Agreements (SLAs), pursuing root-cause and problem resolution follow-up.

Key Responsibilities:

• Provide Front Office production/application support for trading applications across asset classes like FX, Interest Rates, Credit, Commodities, Fixed Income products.
• Work closely with traders and business stakeholders to investigate and resolve application, trade flow, and production issues.
• Monitor trading platforms, application health, batch processes, and operational workflows to ensure system stability and availability.
• Manage Incidents and Problem management.
• Perform start of day, End of Day and start of week checks.
• Analyze application logs, activity logs, and batch logs using Python scripting and SQL queries for troubleshooting and issue investigation.
• Identify opportunities for automation and automate manual tasks being performed by team.

Key Requirements:

• At least 3–5 years of relevant Front Office Trading Application Support experience within investment banking or financial services environments.
• Good understanding of financial markets and ideally more than 1 asset class such as FX, Interest Rates, Commodities or other trading products.
• Hands on experience on SQL queries and commands.
• Python scripting knowledge, particularly for log analysis, troubleshooting, and operational support activities.
• Experience in Monitoring tools e.g. ITRS Geneos, Splunk, Elastic, Dynatrace etc
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to work in a fast-paced Front Office support environment with direct business user interaction.
• Strong communication and stakeholder management skills.
• Candidates with exposure or interest in AI technologies, automation, and modern platforms

Good to Have Skills

• Knowledge of scripting or automation for operational support improvements.
• Tableau, Ansible, TOSCA, or related tooling exposure is a plus.
• CFA Certification will be a plus